Catalog Map - Finding Services from Previous Service Catalog

service find finding

When to Use?

Find a service based on where it was in the previous Service Catalog.

Procedure

Expand the old category and find the old service.
Use links to view the new Category, Service, or Service Offering.
Use the Service Offering link to create a new ticket.

Old Categories

Password, Login, Access, & Accounts

OLD SERVICE	New Category	New Service	New Service Offering
Password & Login Issue	Information Security	Identity & Access Management	Self-Service Password Reset Login Issue - Non Urgent
Access Request for HPC Cluster	Research	Research-Specific Computing & Applications	Access to HPC Cluster
Application Access Request	Desktop & Mobile Computing	Software & Applications Distribution	Applications Access Request
Network Account Authorization Request	Information Security	Identity & Access Management	Network Account Authorization

Applications & Software

OLD SERVICE	New Category	New Service	New Service Offering
Activate Zoom AI Companion	Zoom AI Companion is now active for all GVSU Zoom accounts, so no request is necessary.
Additional Banner Applications	Administrative & Business	Faculty Information Systems	Additional Banner Applications
Adobe	Desktop & Mobile Computing	Software & Applications Distribution	Software Support
Alertus	Administrative & Business	Facilities Management	GVSUAlert!
Argos	Administrative & Business	Data, Reporting & Analytics	Argos
Automic	Administrative & Business	Business Capability & Process Automation	Automic
Coursedog Updates	Administrative & Business	Student Information Systems	Course Dog
DocuSign – eSignature Solution	Administrative & Business	Business Capability & Process Automation	DocuSign – eSignature Solution
EMS	Administrative & Business	Facilities Management	EMS Support
Housing	Administrative & Business	Student Information Systems	Housing
Ivanti Secure Access VPN	Information Security	Secure Computing	Ivanti Secure Access VPN
Laker Dock	Communication & Collaboration	Web Services	Laker Dock
MFA	Information Security	Secure Computing	Multi-Factor Authentication (MFA)
Microsoft Office Applications	Desktop & Mobile Computing	Software & Applications Distribution	Software Support
Microsoft Teams	Communication & Collaboration	Email & Collaboration Services - Zoom Meetings & Rooms	Microsoft Teams
Millennium	Administrative & Business	Alumni & Advancement	University Development
OnBase	Administrative & Business	Financial & Procurement Systems	OnBase
Padnos College of Engineering and Computing (PCEC) Intranets	No longer used.
Panopto	Teaching & Learning	Lecture Capture - Panopto	Panopto Help
PCEC/HPC Support - Undefined Catch-All	Research	Research-Specific Computing & Applications	Access to HPC Cluster
Qualtrics	Teaching & Learning	Polling & Surveys	Qualtrics
Qualtrics	Teaching & Learning	Polling & Surveys	Self Service: Qualtrics Support Center
REDCap	Research	Research-Specific Computing & Applications	REDCap
RStudio Server	Research	Research-Specific Computing & Applications	RStudio Server
SAS	Administrative & Business	Data, Reporting & Analytics	SAS
School of Computing Linux Labs	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Linux Lab Support
Single Sign-On (SSO) Integration Requests	Infrastructure	Integration Services	Single Sign-On (SSO) Integration
Slate	Administrative & Business	Student Information Systems	Slate Integrations to Banner
Software Acquisition Request	Desktop & Mobile Computing	Software & Applications Distribution	Software Acquisition Request
Software Installation	Desktop & Mobile Computing	Software & Applications Distribution	Software Installation
Software Purchase Approval	Desktop & Mobile Computing	Software & Applications Distribution	Software Purchase Approval
SPSS	Administrative & Business	Data, Reporting & Analytics	Get SPSS License Code
SPSS	Administrative & Business	Data, Reporting & Analytics	SPSS Help
STRATUS (Remote Desktop Environment)	No longer used.
Workday	Administrative & Business	Faculty Information Systems	Workday IT & General Questions
Zoom Meetings and Rooms	Communication & Collaboration	Email & Collaboration Services - Zoom Meetings & Rooms	Zoom Meetings & Rooms

Classroom & Conference Technology

OLD SERVICE	New Category	New Service	New Service Offering
Bridge Project	Teaching & Learning	Instructional Technology & Design	Bridge Project
Classroom and Conference Room Service	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Facilities Services Work Order
Classroom and Conference Room Service	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	IT Classroom/Conference Room Ticket
Virtual Lab Issues	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Virtual Lab Issue

eLearning Technologies

OLD SERVICE	New Category	New Service	New Service Offering
eLearning Technologies General Question or Issue	Teaching & Learning	Learning Management - Blackboard	eLearn/Bb Help
eLearning Technologies Consultation Request	Teaching & Learning	Instructional Technology & Design	eLearn Consultation
IT Training Specialist Consultation Request	IT Professional Services	Training & Outreach	IT Training Consultation
Blackboard Course User Addition/Removal Request	Teaching & Learning	Learning Management - Blackboard	Enroll User Request
Blackboard Organization User Addition/Removal Request	Teaching & Learning	Learning Management - Blackboard	Enroll User Request
Blackboard Course, Organization, or Template Creation Request	Teaching & Learning	Learning Management - Blackboard	Site Creation
Blackboard Course/Organization Restore Request	Teaching & Learning	Learning Management - Blackboard	Restore
Blackboard Course Merge Request	Teaching & Learning	Learning Management - Blackboard	Merge Sites
Blackboard User Account Creation Request	Teaching & Learning	Learning Management - Blackboard	User Creation
Blackboard 3rd Party Integration Request	Teaching & Learning	Learning Management - Blackboard	3rd Party Integration
Blackboard	Teaching & Learning	Learning Management - Blackboard	eLearn/Bb Help

Email, Phone, Communication & Collaboration Technology

OLD SERVICE	New Category	New Service	New Service Offering
Add Data Port	Infrastructure	Network & Connectivity Management	Add Network Port
Cellular Service Request	Communication & Collaboration	Conferencing & Telephones	Cellular Service Request
Five9	Communication & Collaboration	Conferencing & Telephones	Five9
Gmail/Google	Communication & Collaboration	Email & Collaboration Services - Zoom Meetings & Rooms	Gmail/Google
Outlook/Exchange/Microsoft 365	Communication & Collaboration	Email & Collaboration Services - Zoom Meetings & Rooms	Outlook/Exchange/Microsoft 365
Zoom Phone 911 or 933 Location Services	Communication & Collaboration	Conferencing & Telephones	Zoom Phone 911 or 933 Location Services
Zoom Phone Work Order (Telco Work Order)	Communication & Collaboration	Conferencing & Telephones	Zoom Phone Work Order

Computer, Hardware, & Printing

Computer, Hardware, & Printing / Lab/Classroom/ Instructor/Kiosk Computer

OLD SERVICE	New Category	New Service	New Service Offering
Hardware Problem	Desktop & Mobile Computing	Desktop & Mobile Device Support	Hardware Issue
Macintosh Lab or Classroom Software Install Request	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Classroom or Lab Software Installation
Network Printers Unavailable	Desktop & Mobile Computing	Printing & Related Services	Network Printer
School of Computing Linux Lab Software Request	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Linux Lab Support
School of Engineering (EGR) Lab Access	No longer used.
Software Error	Desktop & Mobile Computing	Software & Applications Distribution	Software Support
Windows Lab or Classroom Software Install Request	Teaching & Learning	Academic Technology & Support - IT Classroom Issues	Classroom or Lab Software Installation

Computer, Hardware, & Printing / New Equipment

OLD SERVICE	New Category	New Service	New Service Offering
Technology Acquisition Quote Request	Desktop & Mobile Computing	Hardware Lifecycle Services	Technology Acquisition Quote Request

Computer, Hardware, & Printing / Printing

OLD SERVICE	New Category	New Service	New Service Offering
Lab Printer Reimbursement Request	Desktop & Mobile Computing	Printing & Related Services	Lab Printer Reimbursement
Local Office Printer (Personal Printers)	Desktop & Mobile Computing	Printing & Related Services	Local/Personal Printer
Network Printer Service	Desktop & Mobile Computing	Printing & Related Services	Network Printer
Poster Printing Request	Desktop & Mobile Computing	Printing & Related Services	Poster Printing Request

Computer, Hardware, & Printing / Office Computer

OLD SERVICE	New Category	New Service	New Service Offering
Add User to Computer	Information Security	Identity & Access Management	Add User to Computer
BitLocker Recovery	Information Security	Security Incident Response & Investigation	BitLocker Recovery
Hardware problem	Desktop & Mobile Computing	Desktop & Mobile Device Support	Hardware Issue
Move Equipment	Desktop & Mobile Computing	Desktop & Mobile Device Support	Move Equipment
Reimage Computer	Desktop & Mobile Computing	Desktop & Mobile Device Support	Re-Image Computer
Upgrade OS Request

Computer, Hardware, & Printing / Scantron

OLD SERVICE	New Category	New Service	New Service Offering
Scantron Computer Issue	Teaching & Learning	Assessment Systems & Learning Analytics	Scantron Requests
Scantron Error/Jam	Teaching & Learning	Assessment Systems & Learning Analytics	Scantron Requests
Scantron Supply Request	Teaching & Learning	Assessment Systems & Learning Analytics	Scantron Forms Request
Problem with Scantron Report Printer	Teaching & Learning	Assessment Systems & Learning Analytics	Scantron Requests

Computer, Hardware, & Printing / Recycle Equipment

OLD SERVICE	New Category	New Service	New Service Offering
Recycle Old Computer/Hardware	Desktop & Mobile Computing	Hardware Lifecycle Services	Recycle Computer/Hardware

Network, WiFi, & Internet

OLD SERVICE	New Category	New Service	New Service Offering
Device Registration	Infrastructure	Network & Connectivity Management	Device Registration
Direct Access	Information Security	Secure Computing	Direct Access
Network Drive Space	Infrastructure	Server & Storage Management	Network Drive Space
Office Damaged Cable, or Data Jack	Infrastructure	Network & Connectivity Management	Damaged or Broken Network Port
Office Wired Network Issue (Ethernet Port)	Infrastructure	Network & Connectivity Management	Wired Network Issue (Ethernet Port)
Registered Device Cannot Connect	Infrastructure	Network & Connectivity Management	Wifi/Wireless Network Connectivity Issue
Static IP/DNS/Firewall Whitelist Request	Infrastructure	Network & Connectivity Management	Static IP/DNS/Firewall Whitelist Request
Student Housing - Physically Broken Cable, Phone, or Data Jack	Infrastructure	Network & Connectivity Management	Damaged or Broken Network Port
Student Housing Wired Network Issue (Ethernet Port)	Infrastructure	Network & Connectivity Management	Wired Network Issue (Ethernet Port)
Unauthorized Wireless Access Point/Router	Infrastructure	Network & Connectivity Management	Wifi/Wireless Network Connectivity Issue
VPN Issue	Information Security	Secure Computing	Ivanti Secure Access VPN
Wifi/Wireless Network Connectivity Issue	Infrastructure	Network & Connectivity Management	Wifi/Wireless Network Connectivity Issue

Information Security

OLD SERVICE	New Category	New Service	New Service Offering
1Password Access Request	Information Security	Identity & Access Management	1Password Access
Copyright Infringement	Information Security	Security Incident Response & Investigation	Copyright Infringement
Digital Certificate (SSL) Request	Information Security	Secure Computing	Digital Certificate (SSL)
Information Security Training Request	Information Security	Security Consulting & Education	Information Security Training
Missing/Stolen GVSU Owned Equipment	Information Security	Security Incident Response & Investigation	Missing/Stolen GVSU-Owned Equipment
Report Malware/Virus	Information Security	Security Incident Response & Investigation	Report Malware/Virus
Report Phishing	Information Security	Security Incident Response & Investigation	Report Phishing
Report Security Issue/Incident	Information Security	Security Incident Response & Investigation	Report Security Issue
Request Access to a Mis-Classified Blocked Website	Information Security	Security Incident Response & Investigation	Access to a Misclassified Blocked Website
Safe Compute Request	Information Security	Secure Computing	Safe Compute
Security Issue: Report Security Issue/Incident	Information Security	Security Incident Response & Investigation	Report Security Issue
Security Issue: EOP Block (Outlook/Exchange Account Sending Spam)	Information Security	Security Incident Response & Investigation	Report Security Issue

Project Management

OLD SERVICE	New Category	New Service	New Service Offering
IT Project Request	IT Professional Services	Project Management	IT Project Request Contact PMO
PMO Project Intake Process – Coming Soon	IT Professional Services	Project Management

Internal - IT

OLD SERVICE	New Category	New Service	New Service Offering
Reserve/Loan Equipment	IT Professional Services	IT Service Delivery & Support	Reserve/Loan Equipment
Service Desk Walk-up	IT Professional Services	IT Service Delivery & Support	Service Desk Walk-up
Win10 LAB Temp Admin Access	IT Professional Services	IT Service Delivery & Support	Win10 LAB Temp Admin Access

University Development

OLD SERVICE	New Category	New Service	New Service Offering
University Development Request	Administrative & Business	Alumni & Advancement	University Development

Admissions - Slate

OLD SERVICE	New Category	New Service	New Service Offering
Internal Annual Projects	Administrative & Business	Business Capability & Process Automation	Other Slate Request
New Academic Program	Internally Created in TDNext Only
Slate Access Request	Administrative & Business	Business Capability & Process Automation	Slate Access
Slate Report Request	Administrative & Business	Business Capability & Process Automation	Slate Report
Slate Communication Request	Administrative & Business	Business Capability & Process Automation	Slate Communication
Request New Event Hosted in Slate	Administrative & Business	Business Capability & Process Automation	Other Slate Request
Migrate Existing Process into Slate	Administrative & Business	Business Capability & Process Automation	Other Slate Request
Request New Slate Project	Administrative & Business	Business Capability & Process Automation	New Slate Project
Data Upload Request	Administrative & Business	Business Capability & Process Automation	Slate Data Upload
Other Slate Requests	Administrative & Business	Business Capability & Process Automation	Other Slate Request

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Catalog Map - Finding Services from Previous Service Catalog

When to Use?

Procedure

Old Categories

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