Password & Login Issue / Self-Service Password Reset - ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.
- If you cannot reset the password through the Self-Service website, call the IT Service Desk at 616-331-2101 to reset the password for yourself, for someone else, or a generic account. You must call the IT Service Desk, because they have to verify your identity over the phone. Your identity cannot be verified through chat, email, etc.