Conferencing & Telephones

Description

Telephony, including voice/VoIP, teleconferencing, and web conferencing.

  • Cellular Service Request  - Cellular service requests include: new cellular service requests, upgrading the current device, suspending service, deactivating service, unsuspend service, releasing cell phone number, and adding a national plan. A NEW cellular service request for cell phone or MiFi must attach Vice President approval
     
  • Five9 - Create a ticket for Five9 Call Center software issues.
     
  • Zoom Meetings & Rooms - Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.
     
  • Zoom Phone 911 or 933 Location Services - Request assistance for improper address from location services for Zoom 911.
     
  • Zoom Phone Work Order (Telco Work Order) - Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.
     
 
Cellular Service Request Five9 Zoom Meetings & Rooms Zoom Phone 911 or 933 Location Services Zoom Phone Work Order

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Service Offerings (5)

Cellular Service Request
Request for Verizon cellular service upgrade or new device – Vice President approval must be attached to this request to order a NEW cellular device.
Five9
Create a ticket for Five9 Call Center software issues.
Zoom Meetings & Rooms
Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.
Zoom Phone 911 or 933 Location Services
Request assistance for improper address from location services for Zoom 911.
Zoom Phone Work Order
Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.