Service Catalog

Categories (10)

Password, Login, Access, & Accounts

Get help with your GVSU accounts, passwords, and access requests

Applications & Software

Find info on GVSU supported software including Office 365, Zoom, Adobe, & SPSS

Classroom & Teaching Technology

Report a need for service to a classroom or meeting room. This can include the instructor station, Audio Visual (AV) needs, classroom control system, or document camera.

eLearning Technologies

Support on the software and tools used for teaching and learning at GVSU, including Blackboard and Panopto.

Email, Communication, & Collaboration Technology

Find support for Gmail, Outlook, Zoom, Teams, more

Computer, Hardware, & Printing

Submit a hardware support ticket for GVSU owned computers, printers, and accessories

Network, WiFi, & Internet

Register your gaming & smart devices, troubleshoot network issues, and get connected

Information Security

Security, malware, phishing, and compliance reporting
Authentication required

Project Management

Information Technology (IT) and Project Management Office (PMO) project proposals will be submitted through the Service Portal to be reviewed. These requests will then go through a review and approval process.

Any initiatives led by other departments or divisions would only submit the request for the IT component.

There are two types of project requests:
1. General IT project requests may be submitted at anytime.
2. University-wide strategic initiatives that have an IT component may be submitted during an annual intake period. This may include collaborative initiatives led by other departments or divisions but does not replace any current project evaluation process for those departments.

The PMO coordinates and provides stewardship of IT related projects, oversees university-wide IT initiatives, and manages the portfolio of these projects.

Internal - University Development

Get help with Millennium reports, data/list/prospect requests, system errors, OnBase, etc.