Service Catalog

Categories (8)

Administrative & Business

• Alumni & Advancement
• Business Capability & Process Automation
• Data, Reporting & Analytics
• Facilities Management
• Faculty & Student Information Systems
• Financial, Procurement & HR Systems
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Communication & Collaboration

• Conferencing & Telephones
• Email & Collaboration Services - Zoom Meetings & Rooms
• Web Services
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Desktop & Mobile Computing

• Desktop & Mobile Device Support
• Printing & Related Services
• Software & Applications Distribution
• Hardware Lifecycle Services
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Information Security

• Identity & Access Management - Password Resets
• Secure Computing - VPN, MFA
• Security Consulting & Education
• Security Incident Response & Investigation
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Infrastructure

• Network. WiFi, Internet
• Integration Services - SSO
• Monitoring & Alert Management
• Server & Storage Management
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IT Professional Services

• IT Service Delivery & Support
• Project Management
• Training & Outreach
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Research

• Research-Specific Computing & Applications
• High Performance Computing (HPC) Cluster
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Teaching & Learning

• Academic Technology & Support - IT Classroom Issues
• Instructional Technology & Design
• Learning Management - Blackboard
• Lecture Capture - Panopto
• Polling and Surveys
• Assessment Systems & Learning Analytics
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