Knowledge Base

Categories (13)

Password, Login, Access & Accounts

Articles regarding GVSU accounts, passwords, and access to resources.
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Applications & Software

Whether it runs on a lab computer, or through a web browser, you can find information and guides on supported applications here.
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Classroom & Teaching Technology

Articles describing common questions and solutions for classroom and teaching technology.
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eLearning Technologies

Information on the software and tools used for teaching and learning at GVSU, including Blackboard and Panopto.
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Email, Phone, Communication and Collaboration Technology

Find support for Outlook, Teams, Gmail, Zoom Phone, Zoom Meeting, Cellular Service and more.
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Computer, Hardware, & Printing

Solutions to commons questions regarding computer hardware and printing at GVSU.
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Data and Analytics

Data Management concepts, policies, and procedures to document the university data practices.
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Network, WiFi, & Internet

Articles on network and connectivity common questions.
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Information Security

Articles on security topics at GVSU.
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Academic Research Computing

Category to point people to all the areas ARC supports. This includes applications and research items.
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Project Management and Change Management

Articles on Project and Change Management
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Housing and Residence Life

A database of GVSU Housing's policy, procedures, and other useful information.
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University Development

University Development articles on support and training for Raiser's Edge NXT (RE NXT), giving (donation) forms, and event forms.
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Articles (1)

Procedure For Following Up On IT Tickets

This procedure outlines the process IT (Information Technology) staff will follow when communicating with the GVSU (Grand Valley State University) community regarding ticket-related matters. The procedure ensures that the defined IT service commitment goals are met. It further provides guidelines for effective communication.