Identity & Access Management

Description

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

  • Self-Service Password Reset -  ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.
    • If you cannot reset the password through the Self-Service website, call the IT Service Desk at 616-331-2101 to reset the password for yourself, for someone else, or a generic account. You must call the IT Service Desk, because they have to verify your identity over the phone. Your identity cannot be verified through chat, email, etc. 
       
  • Login Issue - Non Urgent - for non-immediate login issues. 
    • For Urgent login issue, please call the IT Service Desk at 616-331-2101.
       
  • Network Account Authorization - Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.
     
  • 1Password Access - Request a 1Password account to manage your passwords. Once created, you will receive an email from 1Password.
     
  • Add User to Computer - Give computer access to a secondary person. Allow someone else to login to your computer.
     
  • Workday Access for Outside Consultant - Request Workday access for an Outside Consultant. Requires approval.
 
Self-Service Password Reset Login Issue - Non Urgent Network Account Authorization 1Password Access Add User to Computer Workday Access for Outside Consultant

Related Articles (5)

Faculty/Staff Password Requirements
Requirements for GVSU passwords for faculty and staff. Passwords expire every 18 months.
Multi-Factor Authentication (MFA) for Students
This article lists the required steps to enrolled in a multi-factor authentication (MFA) once MFA has been enabled for a student account.
Okta | Forgot Password, Change Password Enrollment (Prerequisite for Resetting a Forgotten Password)
This article will walk you through the steps to enroll your a phone number in Okta. This number is required in order to use the Okta Forgot Password on the sign-in page.
Student Password Requirements
Password requirements for GVSU network account for students. Password expires every 18 months.
Web Browser Unable to Connect/Load a Specific Website
Explain why a user may see a connection issue to a website from the GVSU network.

Service Offerings (6)

Self-Service Password Reset
For self service Password Rests - If you cannot reset the password through the Self-Service website, call the IT Service Desk at 616-331-2101 to reset the password for yourself, for someone else, or for a generic account.
Login Issue
For non-urgent login issues
Network Account Authorization
Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.
1Password Access
Request a 1Password account to manage your passwords. Once created, you will receive an email from 1Password.
Add User to Computer
Give computer access to a secondary person. Allow someone else to login to your computer.
Workday Access for Outside Consultant
Request Workday access for an Outside Consultant. Requires approval.