Solutions to Microsoft 365 Outlook and applications questions or issues. Find more about the migration to 365 regarding topics such as address book cache, large email remediation, OWA changes, and more.

Articles (17)

Accessing Outlook on the Web (OWA)

Use this article to understand the changes you way see with the Outlook Web App (OWA) when a mailbox has been moved during GVSU's Microsoft 365 migration.

Downloading and Installing Microsoft Office 365 Applications

Step by step instructions on how to download Microsoft Office 365 apps on Windows and Mac operating systems.

How To Edit Distibution Groups/Lists

Edit Distribution Group Members.

Managing Email on Android

If you're suddenly unable to access your mail on your Android device, or things aren't working quite as expected, this guide can help you troubleshoot your issue by removing and re-adding your account on your device.

Managing Email on iPhone and iPad

If you're suddenly unable to access your mail on your iPhone or iPad, or things aren't working quite as expected, this guide can help you troubleshoot your issue by removing and re-adding your account on your device.

Managing Email on macOS

Use this article for troubleshooting common issues with a the Outlook app for macOS after a mailbox has been moved during GVSU's Microsoft 365 migration.

Managing Email on Windows PC

Use this article for troubleshooting common issues with a Windows PC Outlook client after a mailbox has been moved during GVSU's Microsoft 365 migration.

Managing Emails Larger than 125MB

With the migration of Faculty/Staff email accounts to Microsoft 365, there will be modest limits to attachment sizes. This guide will walk you through what to do if you receive an email about large attachments and message sizes in your inbox before your department's email migration.

Managing Resource, Meeting and Zoom Room Calendars

Information for Meeting Room, Resource Room and Zoom Room Approvers on managing their room requests and associated groups.

Microsoft 365 Email Limitations

This article will be used as a general reference to understand the limitations of Exchange Online, and what checks the Information Technology's Enterprise Architecture team is using before migrating a mailbox to ensure the mailbox does not exceed this limits.

Microsoft 365 Outlook and Applications Training and Support Resources

Find Microsoft 365 applications training and support resources for faculty and staff.

Outlook Not Showing Mailbox After Permissions Were Granted.

If someone has been allowed to access a mailbox but can't see it in their Outlook application, they can follow the steps below to resolve the issue.

Recipient Email Address No Longer Valid

If your mailbox has recently been migrated to Microsoft 365, and you have received errors that a recipients email address is no longer valid, or a bounce back about outdated address information, this guide will walk you though clearing Outlook caches.

Shared Public Folders (Notices GVSU Business, Pew Campus, Barter Board, Etc.) - No Longer Exists in Updated Outlook 365

After being updated from Outlook 2019 to the new service using Outlook 365; the Public Folders are not available. They were not transferred for both security and technical reasons. Finding potential alternatives for some of them is being investigated for future use.

Troubleshooting Exchange/Outlook Issues

Common troubleshooting tips for Outlook on Windows, Mac, Web and third party applications relating to Exchange.

Using OneDrive to Share Large Files

Learn how to use Microsoft OneDrive to send large files that are too big for email.