Outlook Not Showing Mailbox After Permissions Were Granted.

When to Use?

If someone has been allowed to access a mailbox but can't see it in their Outlook application, they can follow the steps below to resolve the issue.

Procedure

• Close Outlook on computer

• Right click the start menu in lower left hand of screen and click "Run"

• Type Outlook.exe /safe and click Ok (note the space between Outlook.exe and /safe).

When Outlook opens in safe mode, you can find the mailbox listed under the main Inbox.

• Close Outlook

• Reopen Outlook as you normally would by clicking on the Outlook icon.

Once Outlook opens, you will be able to see the mailbox listed.