Outlook Not Showing Mailbox After Permissions Were Granted.

When to Use?

If someone has been allowed to access a mailbox but can't see it in their Outlook application, they can follow the steps below to resolve the issue.

Procedures

Outlook for Windows

  • Close Outlook on computer
  • Right click the start menu in lower left hand of screen and click "Run"

Image showing Run option on screenshot

  • Type Outlook.exe /safe and click Ok (note the space between Outlook.exe and /safe).

Image showing command to type into Run test box

When Outlook opens in safe mode, you can find the mailbox listed under the main Inbox.

  • Close Outlook
  • Reopen Outlook as you normally would by clicking on the Outlook icon.

Once Outlook opens, you will be able to see the mailbox listed. 

Outlook for macOS

  • In Outlook go to File > Open > Shared Mailbox
  • Enter the email address of the account you want to add to your Outlook desktop app
  • Select the account and click Save
    Animation of opening a shared mailbox in outlook for macOS

Alternatively:

  • In Outlook's Tools menu, choose Accounts, and select the account that has access to the mailbox.
  • Select Delegation and Sharing
  • Choose Shared With Me tab
  • Choose + to add a shared or delegated mailbox
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