Managing Email on Android

When to Use?

If you're suddenly unable to access your mail on your Android device, or things aren't working quite as expected, you may want to try removing and re-adding your account to your mail app.

These steps will also be helpful if your mailbox has been moved from Microsoft Exchange to Microsoft 365 and your email account is not working correctly on your Android device.


If you are experiencing problems connecting to your GVSU Outlook email account on your Android device, the quickest method to resolve any connectivity or syncing issues is to remove and re-add the account.

Microsoft Outook for Android

  1. Open Outlook
    Android home screen with Outlook app highlighted
  2. Click the Microsoft Logo in the upper left-hand corner (just to the left of Inbox)
    Outlook app main page with Office 365 logo highlighted
  3. Click the gear icon in the lower left-hand corner
    Android Outlook app navigation menu with Settings gear icon highlighted
  4. Click the GVSU Exchange account you'd like to delete
    Android Outlook app Settings menu with primary email account highlighted
  5. Scroll to the bottom of this page and click Delete Account
    Android Outlook App account screen with Delete Account option highlighted
  6. You'll receive a pop-up to confirm account deletion. Click Delete
    Outlook app account deletion confirmation pop-up
  7. You'll then be redirected back to the add account screen
  8. Click Add Account
    Android Outlook app Add Account screen
  9. Enter your GVSU email address
  10. Click Continue
    Android Outlook app new account screen with Enter your email address field and Continue buttons highlighted
  11. You'll then be redirected to an Office 365 login screen
  12. Enter your GVSU network password and click Sign In
    Office 365 sign in screen
  13. After sign in completes, you'll be redirected to a screen asking if you'd like to add another account
  14. Click Maybe Later
    Android Outlook app add another account screen with Maybe Later option highlighted
  15. Your account is now added, and you'll be redirected to your inbox

Default Android Mail App

(The default mail app will vary depending on make and model of the phone - These instructions were created using a Samsung Galaxy Note 10)

  1. Swipe down from the top of the screen
  2. Select the gear icon to access Settings
    Android pull down settings menu with Settings gear icon highlighted
  3. Click Accounts and Backup
    Android settings application with Accounts and Backup setting highlighted
  4. Click Accounts
    Android accounts and backup settings menu with Accounts setting highlighted
  5. Select the account you'd like to delete
    Android accounts screen with email account highlighted
  6. Click Remove Account
    Android individual email account settings with Remove Account option highlighted
  7. At the confirmation pop-up click Remove Account
    Android confirm account deletion pop-up menu
  8. You'll be redirected back to the Accounts screen
  9. Click Add Account
    Android add account option
  10. Click Exchange
    Android add account screen with Exchange highlighted
  11. Enter your GVSU email address and click Next
    Android add account workflow with the Email address field highlighted
  12. You'll be redirected to an Office 365 sign in screen
  13. Enter your GVSU network password and click Sign In
    Office 365 credential page for GVSU on an Android smartphone
  14. After sign in and verification complete, click Done
  15. Your account has now been added. You'll need to manually navigate back to the Android mail app


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Article ID: 2555
Wed 1/19/22 2:33 PM
Mon 4/4/22 8:14 AM