My Recently Visited Services

• Multi-Factor Authentication (MFA) • GlobalProtect VPN • Safe Compute • Digital Certificate (SSL)
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• LakerDock • CMS Weblinks
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization • PCI Account Request • 1Password Access • Add User to Computer • Manage Gallup Portal Access • Workday Access for Outside Consultant
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• IT Classroom/Conference Room Ticket • Classroom Orientation • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• Classroom Orientation • Conference Zoom Room Orientation • Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment  • Kaizen Point Event Charter
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Hardware Issue • Move Equipment • Re-Image Computer
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Information Security Training
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

• eLearn Consultation • Bridge Project
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development

• Celluar Service • Zoom Contact Center • Zoom Meetings and Rooms • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• GVSUAlert! (Alertus/Rave) 
Monitoring of IT services, including the underpinning technologies.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• EMS • EMS Support • GVSUAlert! • GVSUAlert! Support
Support of room and facility systems, including event management (EMS), as well as safety, and risk management.

• Banner • Course Dog • Housing. • Slate
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

• Outlook • Gmail/Google • Teams • Zoom Meetings and Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• New or Replacement Requests for Academic Affairs • Windows 11 Replacement Requests
(gvsu fac/staff users can use these service offerings, but cannot see them)

• Argos • Data/Dashboard • Data & Analytics General • Report/Dashboard Accessibility • SAS • SPSS
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

• Report Security Issue/Incident • Report Malware/Virus/Phishing • Copyright Infringement  • BitLocker Recovery • Missing/Stolen GVSU-Owned Equipment  • Access to Blocked Website
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

• Request Report Migration in Workday • Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.

• IT Training Consultation • Information Security Training
Developing, delivering, or coordinating end-user technology training for applications and systems.

• Qualtrics Help • Self Service:  Qualtrics Support Center
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• Single Sign-On (SSO) Integration Requests
Consultation and integration services, when offered as a consolidated service.

• IT Project Request • Contact PMO
IT project portfolio management and related project management services.