My Recently Visited Services

• IT Classroom/Conference Room Ticket • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• Hardware Issue • Move Equipment • Re-Image Computer • In-place Windows 11 Upgrade
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Workday
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

• IT Project Request • Contact PMO.
Project portfolio management and related project management services.

• ARC Help. • Access to HPC Cluster • REDCap • RStudio Server
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics.

• Applications Access • Software Support • Software Installation • Software Acquisition • Software Purchase Approval
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• Lab Printer Reimbursement • Local/Personal Printer • Network Printer • Poster Printing Request 
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Banner • Course Dog • Housing. • Slate
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

• Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment  • Kaizen Point Event Charter
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Multi-Factor Authentication (MFA) • GlobalProtect VPN • Direct Access • Safe Compute • Digital Certificate (SSL)
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

• Device Registration • Wifi/Wireless Network Connectivity Issue • Wired Network Issue (Ethernet Port) • Static IP/DNS/Firewall Whitelist Request • Add Data Port • Damaged or Broken Network Port
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls.

• Celluar Service • Five9 • Zoom Meetings & Room • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• Report Security Issue/Incident • Report Malware/Virus/Phishing • Copyright Infringement  • BitLocker Recovery • Missing/Stolen GVSU-Owned Equipment  • Access to Blocked Website
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

• New or Replacement Requests for Academic Affairs • Windows 11 Replacement Requests
(gvsu fac/staff users can use these service offerings, but cannot see them)

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Network Drive Space
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• IT Training Consultation • Information Security Training
Developing, delivering, or coordinating end-user technology training for applications and systems.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer • Workday Access for Outside Consultant
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• GVSUAlert! (Alertus/Rave) 
Monitoring of IT services, including the underpinning technologies.

• Single Sign-On (SSO) Integration Requests
Consultation and integration services, when offered as a consolidated service.

• Information Security Training
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

• LakerDock • CMS Weblinks
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.