My Recently Visited Services

• Assessment & Accreditation Consultation • Scantron Requests
Support for assessing learning outcomes and learning analytics.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• Qualtrics Help • Self Service:  Qualtrics Support Center
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

• Celluar Service • Five9 • Zoom Meetings & Room • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• Outlook • Gmail/Google • Teams • Zoom Meetings & Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• EMS • EMS Support • GVSUAlert! • GVSUAlert! Support
Support of room and facility systems, including event management (EMS), as well as safety, and risk management.

• IT Training Consultation • Information Security Training
Developing, delivering, or coordinating end-user technology training for applications and systems.

• GVSUAlert! (Alertus/Rave) 
Monitoring of IT services, including the underpinning technologies.

• Single Sign-On (SSO) Integration Requests
Consultation and integration services, when offered as a consolidated service.

• LakerDock • CMS Weblinks
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

• Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Workday
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.

• Multi-Factor Authentication (MFA) • Ivanti Secure Access VPN • Direct Access • Safe Compute • Digital Certificate (SSL)
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• Lab Printer Reimbursement • Local/Personal Printer • Network Printer • Poster Printing Request 
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

• Information Security Training
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

• Network Drive Space
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• Additional Banner Applications • Workday
Administration and maintenance of faculty administration, review, and promotion and tenure systems.

• Device Registration • Wifi/Wireless Network Connectivity Issue • Wired Network Issue (Ethernet Port) • Static IP/DNS/Firewall Whitelist Request • Add Data Port • Damaged or Broken Network Port
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls.

• Technology Acquisition – New or Replacement Requests for Academic Affairs
Requests for New or Replacement Requests for Academic Affairs (gvsu fac/staff users can use this, but not see it)

• IT Project Request • Contact PMO.
Project portfolio management and related project management services.

• Hardware Issue • Move Equipment • Re-Image Computer
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.