My Recently Visited Services

• Qualtrics Help • Self Service:  Qualtrics Support Center
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

• Celluar Service • Five9 • Zoom Meetings & Room • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• eLearn Consultation • Bridge Project
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer • Workday Access for Outside Consultant
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• Hardware Issue • Move Equipment • Re-Image Computer • In-place Windows 11 Upgrade
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Applications Access • Software Support • Software Installation • Software Acquisition • Software Purchase Approval
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

• Lab Printer Reimbursement • Local/Personal Printer • Network Printer • Poster Printing Request 
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

• Banner • Course Dog • Housing. • Slate
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

• Additional Banner Applications • Workday
Administration and maintenance of faculty administration, review, and promotion and tenure systems.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment  • Kaizen Point Event Charter
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• ARC Help. • Access to HPC Cluster • REDCap • RStudio Server
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics.

• IT Classroom/Conference Room Ticket • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• Network Drive Space
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• Outlook • Gmail/Google • Teams • Zoom Meetings & Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• Technology Acquisition – New or Replacement Requests for Academic Affairs
Requests for New or Replacement Requests for Academic Affairs (gvsu fac/staff users can use this, but not see it)

• Device Registration • Wifi/Wireless Network Connectivity Issue • Wired Network Issue (Ethernet Port) • Static IP/DNS/Firewall Whitelist Request • Add Data Port • Damaged or Broken Network Port
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls.

• Single Sign-On (SSO) Integration Requests
Consultation and integration services, when offered as a consolidated service.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.

• GVSUAlert! (Alertus/Rave) 
Monitoring of IT services, including the underpinning technologies.

• Argos • SAS • SPSS
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Workday
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.