My Recently Visited Services

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• eLearn Consultation • Bridge Project
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development

• Scantron Requests
Support for assessing learning outcomes and learning analytics.

• Hardware Issue • Move Equipment • Re-Image Computer
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Applications Access • Software Support • Software Installation • Software Acquisition • Software Purchase Approval
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

• IT Classroom/Conference Room Ticket • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• Information Security Training
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

• Network Drive Space
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• IT Training Consultation • Information Security Training
Developing, delivering, or coordinating end-user technology training for applications and systems.

• LakerDock
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

• GVSUAlert! (Alertus/Rave) 
Monitoring of IT services, including the underpinning technologies.

• Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Report Security Issue/Incident • Report Malware/Virus/Phishing • Copyright Infringement  • BitLocker Recovery • Missing/Stolen GVSU-Owned Equipment  • Access to Blocked Website
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• ARC Help. • Access to HPC Cluster • REDCap • RStudio Server
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics.

• IT Project Request • Contact PMO.
Project portfolio management and related project management services.

• Qualtrics Help • Self Service:  Qualtrics Support Center
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

• OnBase
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.

• Additional Banner Applications • Workday
Administration and maintenance of faculty administration, review, and promotion and tenure systems.

• EMS • EMS Support • GVSUAlert! • GVSUAlert! Support
Support of room and facility systems, including event management (EMS), as well as safety, and risk management.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.