My Recently Visited Services

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Pulse Secure, Zoom, Duo, eis, SSO, Access Control, etc.

Register a wireless device on the GVSU network.

Report error or security issues with Zoom or ask general how-to questions.

Report an issue with Clarity Connect system.

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Pulse Secure, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

To recover your computer from a BitLocker event.

To request system updates only, please submit them here.

If you have any questions about Coursedog functionality you may either contact the Registrar's Office or submit a Coursedog help ticket within the Coursedog system.

Request a course or organization be created in Blackboard.

STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.

Report suspected malware/virus on a GVSU owned system.

Report a physically damaged network cable, data jack, or phone line an office.

Request Blackboard user account creation.

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

All event photography requests must be made by filling out this form. Your request will be added to our calendar and assigned to an available photographer. A UComm Photo staff member will be in contact with you as soon as your event is assigned to a photographer.

A formal annual intake process is used to manage university-wide project initiatives that have an IT component that supports the mission and strategic plan of the University.

Use this service to report issues with your office computer.

Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.