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• IT Classroom/Conference Room Ticket • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Assessment & Accreditation Consultation • Scantron Requests
Support for assessing learning outcomes and learning analytics.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• Celluar Service • Five9 • Zoom Meetings & Room • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• Argos • SAS • SPSS
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

• Hardware Issue • Move Equipment • Re-Image Computer • In-place Windows 11 Upgrade
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Outlook • Gmail/Google • Teams • Zoom Meetings & Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• EMS • EMS Support • GVSUAlert! • GVSUAlert! Support
Support of room and facility systems, including event management (EMS), as well as safety, and risk management.

• Additional Banner Applications • Workday
Administration and maintenance of faculty administration, review, and promotion and tenure systems.

• Workday
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Request Report Migration in Workday • Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer • Workday Access for Outside Consultant
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• eLearn Consultation • Bridge Project
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development