Popular Services

• Applications Access • Software Support • Software Installation • Software Acquisition • Software Purchase Approval
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

• Outlook • Gmail/Google • Teams • Zoom AI Companion Access • Zoom Meetings and Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• Hardware Issue • Move Equipment • Re-Image Computer
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Device Registration • Wifi/Wireless Network Connectivity Issue • Wired Network Issue (Ethernet Port) • Static IP/DNS/Firewall Whitelist Request • Add Data Port • Damaged or Broken Network Port
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls.

• Classroom Orientation • Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment  • Kaizen Point Event Charter
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Lab Printer Reimbursement • Local/Personal Printer • Network Printer • Poster Printing Request 
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization • PCI Account Request • 1Password Access • Add User to Computer • Manage Gallup Portal Access • Workday Access for Outside Consultant
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Celluar Service • Zoom Contact Center • Zoom Meetings and Rooms • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• ARC Help. • Access to HPC Cluster • REDCap • RStudio Server • Software Install Request
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics.

• IT Project Request • Contact PMO
IT project portfolio management and related project management services.

• Multi-Factor Authentication (MFA) • GlobalProtect VPN • Direct Access • Safe Compute • Digital Certificate (SSL)
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

• Banner • Course Dog • Housing. • Slate
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

• IT Classroom/Conference Room Ticket • Classroom Orientation • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Single Sign-On (SSO) Integration Requests
Consultation and integration services, when offered as a consolidated service.

• Argos • Data/Dashboard • Data & Analytics General • Report/Dashboard Accessibility • SAS • SPSS
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

• Qualtrics Help • Self Service:  Qualtrics Support Center
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

• Workday
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

• New or Replacement Requests for Academic Affairs • Windows 11 Replacement Requests
(gvsu fac/staff users can use these service offerings, but cannot see them)

• LakerDock • CMS Weblinks
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• Network Drive Space • Shared Folder Access
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• IT Training Consultation • Information Security Training
Developing, delivering, or coordinating end-user technology training for applications and systems.