Popular Services

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

Submit a technology acquisition quote request.

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Ivanti Secure Access VPN, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

Request SPSS license codes, installation or report a problem with SPSS.

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.

Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Register a gaming device to GVSU's network.

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

A good service to clean up your computer to optimize performance.

Request access to your course site for another user or remove user access to your course site.

Request a course, organization or template be created in Blackboard.

Combine two or more sites into one parent site in Blackboard.

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.

Get help with Raiser's Edge NXT system, giving or event forms, reports, data/lists/prospect requests, system errors, and OnBase issues.

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.

IT and general Workday questions and issues will be addressed by the IT Workday Support Team.
Workday change requests will be evaluated by the Workday Governance Group and, if the change is accepted, will be prioritized and scheduled. Submitting a change request does not guarantee the change will be approved or will be made.

Use this service to report issues with your office computer.

Report an issue connecting to Ivanti Secure Access VPN.

Request new or modify existing argos reports.

The High Performance Computing (HPC) cluster is used to solve advanced computational problems that require significantly more resources not found in the average desktop or lab computing environment. Faculty and students can use this in order to help with their research.

Report desktop, mobile or web client gmail issues, or new Fac/Staff account request.

Submit a project request or media to eLearning Technologies Bridge.

For technical requests of the Enterprise Applications Team

Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.