Popular Services

• Hardware Issue • Move Equipment • Re-Image Computer
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.

• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

• Applications Access • Software Support • Software Installation • Software Acquisition • Software Purchase Approval
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

• eLearn/Bb Help  • Enroll User Request • Site Creation • Restore • Merge Sites • User Creation • 3rd Party Integration • Temp Bb Account
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals.

• Argos • SAS • SPSS
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

• IT Classroom/Conference Room Ticket • Facilities Services Work Order • Classroom or Lab Software Installation • Virtual Lab Support
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

• Banner • Course Dog • Housing. • Slate
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

• Device Registration • Wifi/Wireless Network Connectivity Issue • Wired Network Issue (Ethernet Port) • Static IP/DNS/Firewall Whitelist Request • Add Data Port • Damaged or Broken Network Port
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls.

• Celluar Service • Five9 • Zoom Meetings & Room • Zoom Phone 911 or 933 Location Services • Zoom Phone Work Order (Telco Work Order)

• Lab Printer Reimbursement • Local/Personal Printer • Network Printer • Poster Printing Request 
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

• Outlook • Gmail/Google • Teams • Zoom Meetings & Rooms
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

• Automic • Docusign • Admissions-Slate
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

• Multi-Factor Authentication (MFA) • Ivanti Secure Access VPN • Direct Access • Safe Compute • Digital Certificate (SSL)
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

• Panopto Help
Recording, storing, editing, and publishing lectures.

• LakerDock • CMS Weblinks
Content management systems, portals, web hosting, web analytics, user experience design, and URL management.

• ARC Help. • Access to HPC Cluster • REDCap • RStudio Server
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics.

• Service Desk Walk-up. • Win10 LAB Temp Admin Access  • Reserve/Loan Equipment
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.

• Technology Acquisition Quote • Recycle Computer/Hardware
Request new equipment orders (computer, printer, peripherals, cables, etc.) or setup equipment recycle requests for GVSU Office computers.

• Technology Acquisition – New or Replacement Requests for Academic Affairs
Requests for New or Replacement Requests for Academic Affairs (gvsu fac/staff users can use this, but not see it)

• IT Project Request • Contact PMO.
Project portfolio management and related project management services.

• Network Drive Space
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

• Additional Banner Applications • Workday
Administration and maintenance of faculty administration, review, and promotion and tenure systems.

• Report Security Issue/Incident • Report Malware/Virus/Phishing • Copyright Infringement  • BitLocker Recovery • Missing/Stolen GVSU-Owned Equipment  • Access to Blocked Website
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

• University Development Request
Alumni portals and offerings that support university and college advancement and development.

• Workday
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance.