Register a wireless device on the GVSU network.
Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Pulse Secure, Zoom, Duo, eis, SSO, Access Control, etc.
Request access to applications such as Banner Admin, Office computer, Duo/VPN/Pulse Secure, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.
Request a course or organization be created in Blackboard.
For Professional Support Staff to request the moves, additions, changes or deletes of phones/extensions.
Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.
Request access to your course site for another user or remove user access to your course site.
Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.
Request SPSS license codes, installation or report a problem with SPSS.
Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.
Report desktop, mobile or web client gmail issues, or new Fac/Staff account request.
All event photography requests must be made by filling out this form. Your request will be added to our calendar and assigned to an available photographer. A UComm Photo staff member will be in contact with you as soon as your event is assigned to a photographer.
Office 365, One Drive or Microsoft Office Suite questions and issues.
Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.
A good service to clean up your computer to optimize performance.
Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.
Report error or security issues with Zoom or ask general how-to questions.
Request help with the housing system.
Get information on how to request new technology equipment for offices, classrooms and labs (computer, printer, peripherals, cables, etc.).
Accessed through a web browser, RStudio Server and integrated development environment the R programing language. R is a language and environment for statistical computing and graphics.
Get help with Millennium reports, data/list/prospect requests, system errors, and OnBase.
Request software installation on GVSU owned Windows or Macintosh computers.
For posters that will be printed at the IT Service Desk, 010 MIP.
Service for Lab and Departmental printers.
Service for printers that are not on the network. These are usually ink jet and small laser printers.