Popular Services

Request SPSS license codes, installation or report a problem with SPSS.

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Pulse Secure, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

Register a wireless device on the GVSU network.

For Professional Support Staff to request the moves, additions, changes or deletes of phones/extensions.

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Pulse Secure, Zoom, Duo, eis, SSO, Access Control, etc.

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.

Request access to your course site for another user or remove user access to your course site.

STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

Request Blackboard user account creation.

To report a phishing email, forward the offending email to phishing@gvsu.edu.

Request a course or organization be created in Blackboard.

Request a work order for Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Request help with the housing system.

The video team of University Communications serves the needs of University Administration, University Communications, Institutional Marketing, and university-wide initiatives, promotion, recruiting, and newsworthy events.

Those needing event videography for colleges and units outside of the areas listed above, should contact Bill Cuppy, cuppyw@gvsu.edu

All event photography requests must be made by filling out this form. Your request will be added to our calendar and assigned to an available photographer. A UComm Photo staff member will be in contact with you as soon as your event is assigned to a photographer.

Report error or security issues with Zoom or ask general how-to questions.

A good service to clean up your computer to optimize performance.

For requesting user(s) enrollment or removal from a Blackboard organization.

Get help with Millennium reports, data/list/prospect requests, system errors, and OnBase.

Copy the content from one course site to another.

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.

Request a consultation from the eLearning Technologies team.

Submit a project request or media to the eLearning Technologies Digital Studio.