Popular Services

Register a gaming device to GVSU's network.

Request SPSS license codes, installation or report a problem with SPSS.

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Ivanti Secure Access VPN, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

Submit a technology acquisition quote request.

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.

Request access to your course site for another user or remove user access to your course site.

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

Subscription requests, access/licensing issues, installation issues or how-to questions.

Accessed through a web browser, RStudio Server and integrated development environment the R programing language. R is a language and environment for statistical computing and graphics.

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

For Professional Support Staff to request the moves, additions, changes or deletes of phones/extensions.

A good service to clean up your computer to optimize performance.

Responding to calls from classrooms or meeting room for any technology service.

Office 365, Microsoft 365, One Drive, Visio, Project Plan 3, or Microsoft Office Suite questions and issues.

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.

Report error or security issues with Zoom or ask general how-to questions.

Request a course, organization or template be created in Blackboard.

Report issue connecting to GV-Faculty-Staff, GV-Student, GV-Guest or Eduroam wireless networks on campus.

Request a 1Password account to manage your passwords.

Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Service for printers that are not on the network. These are usually ink jet and small laser printers.

Report wired network device connectivity issue in student housing.

Service for Lab and Departmental printers.

Use this service to report issues with your office computer.

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.