Popular Services
Request a course, organization or template be created in Blackboard.
Request to turn on Multi-Factor Authentication (MFA) for student account
Request SPSS license codes, installation or report a problem with SPSS.
Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.
Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.
STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.
Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.
Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.
IT and general Workday questions and issues will be addressed by the IT Workday Support Team.
Workday change requests will be evaluated by the Workday Governance Group and, if the change is accepted, will be prioritized and scheduled. Submitting a change request does not guarantee the change will be approved or will be made.
Request access to your course site for another user or remove user access to your course site.
Subscription requests, access/licensing issues, installation issues or how-to questions.
Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.
Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.
Responding to calls from classrooms or meeting room for any technology service.
Request a new Team, report desktop or web client issues or ask general how-to questions.
Request access to applications such as Banner Admin, Office computer, Duo/VPN/Ivanti Secure Access VPN, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.
Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.
Office 365, Microsoft 365, One Drive, Visio, Project Plan 3, or Microsoft Office Suite questions and issues.
Report an issue connecting to Ivanti Secure Access VPN.
Get help with Raiser's Edge NXT system, giving or event forms, reports, data/lists/prospect requests, system errors, and OnBase issues.
Please submit a ticket if you have a system integration issue with Slate.
If you have any questions about Slate functionality or access, contact the Admissions Office.