Services A-Z (160)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access Request

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Pulse Secure, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

Access to Add-On

Account Request

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

Add User to Computer

Give computer access to a secondary person. Allow someone else to login to your computer.

Adobe

Subscription requests, access/licensing issues, installation issues or how-to questions.

Argos

Request new or modify existing argos reports.

Automic

Request new Automic jobs, modify existing or request the run of an existing job.

B

BitLocker Recovery

To recover your computer from a BitLocker event.

Blackboard Course Copy Request

Copy the content from one course site to another.

Blackboard Course Merge Request

Combine two or more sites into one parent site in Blackboard.

Blackboard Course or Organization Creation Request

Request a course or organization be created in Blackboard.

Blackboard Course User Addition/Removal Request

Request access to your course site for another user or remove user access to your course site.

Blackboard Course/Organization Restore Request

To restore a course or organization from Bb archives that is no longer available online in Blackboard.

Blackboard Organization User Addition/Removal Request

For requesting user(s) enrollment or removal from a Blackboard organization.

Blackboard Report Error/System Outage

Report an error while using Blackboard or report a system outage incident.

Blackboard User Account Creation Request

Request Blackboard user account creation.

C

Calendar Issue

Cellular Service Request

Request for Verizon cellular service upgrade or a new device.

Clarity Connect

Report an issue with Clarity Connect system.

Classroom and Conference Room Service

Responding to calls from classrooms or meeting room for any technology service.

Copyright Infringement

Copyright Infringements

Copyright Infringement - First Offense

Course Provisioning

Coursedog Updates

To request system updates only, please submit them here.

If you have any questions about Coursedog functionality you may either contact the Registrar's Office or submit a Coursedog help ticket within the Coursedog system.

D

Desktop Client Issue

Desktop Client Issue

Desktop Client Issue

Desktop Client Issue

Device Registration

Register a wireless device on the GVSU network.

Digital Studio Project/Media Submission

Submit a project request or media to the eLearning Technologies Digital Studio.

DIP Request

Distribution List Issue

E

eLearning Technologies Consultation Request

Request a consultation from the eLearning Technologies team.

eLearning Technologies General Question or Issue

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

EMS

Request help with or installation of Event Management Service (EMS)

Error while using SAS

Error while using SPSS

Report a problem with SPSS software

Event Photography Request

All event photography requests must be made by filling out this form. Your request will be added to our calendar and assigned to an available photographer. A UComm Photo staff member will be in contact with you as soon as your event is assigned to a photographer.

F

Five9

Create a ticket for Five9 Call Center software issues.

G

Gmail/Google

Report desktop, mobile or web client gmail issues, pop/imap issues or new Fac/Staff account request.

Group Photo Request

All group photo requests must be made by filling out this form. Your request will be added to our calendar and assigned to an available photographer. A University Communications Photo staff member will be in contact with you as soon as your photo request has been assigned.

H

Hardware problem

Use this service to report issues with your office computer.

Hardware Problem

Report a hardware problem with a computer or other equipment.

Housing

Request help with the housing system.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

How to?

For those times when it doesn't fit another category or service. We are here to answer all questions.

I

Inbox Out of Space

Increase Email Limit

Installation Issue

Request assistance with installing SAS Software onto personal computer.

Installation Request

Request to install SAS software onto office computer.

IT Project Request

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.

L

Lab Printer Reimbursement Request

Request a reimbursement to your account if you do not receive your print job.

Local Office Printer (Personal Printers)

Service for printers that are not on the network. These are usually ink jet and small laser printers.

Local Printer Relocation Request

M

Macintosh Lab or Classroom Software Install Request

Request installation of software onto a GVSU-owned Macintosh computer in a classroom, lab, or kiosk.

Macintosh Software Installation Request (Office Computer)

Microsoft Office Suite

Issues with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

Microsoft Teams

Request a new Team, report desktop or web client issues or ask general how-to questions.

Millenium Access Issue

Millennium

Millennium access issues, or ask general how to questions.

Missing/Stolen GVSU Owned Equipment

Report missing or stolen GVSU owned equipment. If you believe a GVSU owned device has been gone missing or has been stolen, please select "Submit a Ticket." Once GVSU Information Security has been notified, work will begin to attempt to recover the device and protections will be put in place to mitigate access to GVSU data and systems..

Mobile Client Issue

Mobile Client Issue

Mobile Client Issue

Modify Automic Job

Modify Distribution List Members/Access

N

Network Drive Space

Report out of space issues on departmental, GVSU-LabData or private network drives.

Network Printer Relocation Request

Network Printer Service

Service for Lab and Departmental printers.

Network Printers Unavailable

Get help accessing network printers.

New Automic Job

New Distribution List Request

New Email Only Account Request

New Equipment Request

Get information on how to request new equipment (computer, printer, peripherals, cables, etc.).

New Faculty/Staff Account Request

New Single Sign-On Application Request

Request New Application to Use Single Sign-On

New/Modify Form

New/Modify Workflow

O

Office 365

Office Applications

Office 365, One Drive or Microsoft Office Suite questions and issues.

Office Damaged Cable, Phone, or Data Jack

Report a physically damaged network cable, data jack, or phone line an office.

Office Wired Network Issue (Ethernet Port)

Report wired network device connectivity issue in office environment.

OnBase

Request new or modify current forms, workflows, access or requests.

OneDrive Issue

Other

Request Windows or Macintosh Software Requests

Other/How to Question

Other/How to Question

Other/How to Question

Other/How to Question

Other/How to Question

Outlook/Exchange/Microsoft 365

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.

P

Panopto

Request help with Panopto capture and editor.

Panopto Assignment Folder

Panopto Capture + Editor

Panopto Issue

Password & Login Issue

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Pulse Secure, Zoom, Duo, eis, SSO, Access Control, etc.

Photo Project Starting Point

The UComm Photo Team is happy to assist you in determining the best approach for completing your photography project. This form serves as a starting point to determining the best approach to handle your project needs utilizing the talents of either UComm staff photographers or hired freelance photographers.

PMO Project Intake Process – Coming Fall 2022

A formal annual intake process is used to manage university-wide project initiatives that have an IT component that supports the mission and strategic plan of the University.

POP/IMAP Issue

POP/IMAP Issue

Poster Printing Request

For posters that will be printed at the IT Service Desk, 010 MIP.

Problem with Scantron Report Printer

Problem printing reports from Scantron station.

Pulse Secure

Report a desktop or mobile client issue

Pulse Secure Issue

Q

Qualtrics

Request add-on access, increase email limits, transfer surveys or trouble login issues.

R

Recycle Old Computer/Hardware

The IT department recycles your office equipment as well as any GVSU owned public use technology.

Reimage Computer

A good service to clean up your computer to optimize performance.

Report Malware/Virus

Report suspected malware/virus on a GVSU owned system.

Report Phishing

To report a phishing email, forward the offending email to phishing@gvsu.edu.

Report Security Issue/Incident

Report unusual activity on your system or within your account.

Request Access to Panopto Video

Request New Team

Request new Team in Microsoft Teams

RStudio Server

Accessed through a web browser, RStudio Server and integrated development environment the R programing language. R is a language and environment for statistical computing and graphics.

Run Automic Job

S

SAS

Installation requests/issues or report errors while using SAS or general how-to questions.

Scantron Computer Issue

Report any issues with a Scantron Station Computer or the software applications on that computer.

Scantron Error/Jam

Report any problems feeding forms through a Scantron scanner

Scantron Supply Request

Request scantrons for your department.

School of Computing Linux Labs (formerly "EOS Labs")

The School of Computing (CIS) has a unique set of physical and virtual computer labs with Linux operating systems installed to meet the needs of CIS students, and those enrolled in CIS courses.

School of Engineering (EGR) Lab Access

The School of Engineering has its own computer and with specialized equipment for an engineering student's needs.

Security Issue

Single Sign-On (SSO) Integration Requests

Request new Single Sign-On (SSO) application integration.

Skype for Business Issue

Software Error

Report Software Errors ocurring in Computer labs, Classrooms, Kiosks

Software Installation

Request software installation on GVSU owned Windows or Macintosh computers.

Spam/Junk Mail Issue

SPSS

Request SPSS license codes, installation or report a problem with SPSS.

SPSS Installation Request

Request to install SPSS onto office computer.

SPSS License Codes

Request an SPSS License authorization code to activate SPSS on your computer.

Static IP/DNS/Firewall Whitelist Request

Submit an IP, DNS or Firewall whitelist entry.

STRATUS (Remote Desktop Environment)

STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.

Student Housing - Physically Broken Cable, Phone, or Data Jack

Report a physically broken network cable, phone, or data jack in student housing office or room.

Student Housing Wired Network Issue (Ethernet Port)

Report wired network device connectivity issue in student housing.

T

TeamDynamix

Report an issue involving TeamDynamix Data such as Assets, Locations, Services, Knowledge.  
Request training or consultation on design aspects of TeamDynamix for departmental Ticketing applications.

Telco Work Order & Repair

Request a work order for Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Telco Work Orders for Moves, Additions, Changes & Deletes

For Professional Support Staff to request the moves, additions, changes or deletes of phones/extensions.

Transfer survey

Trouble Logging In

U

UComm Internal Photo Request

For use by University Communications Staff members only

Unauthorized Wireless Access Point/Router

Report an unauthorized wireless access point/router on GVSU network.

University Development Request

Get help with Millennium reports, data/list/prospect requests, system errors, and OnBase.

Upgrade OS Request

For upgrading a version of your Operating System.

V

Video Request Form

The video team of University Communications serves the needs of University Administration, University Communications, Institutional Marketing, and university-wide initiatives, promotion, recruiting, and newsworthy events.

Those needing event videography for colleges and units outside of the areas listed above, should contact Bill Cuppy, cuppyw@gvsu.edu

VPN Issue

Report an issue connecting to the GVSU VPN.

W

Web Client Issue

Web Client Issue

Web Client Issue

Wifi/Wireless Network Connectivity Issue

Report issue connecting to GV-Faculty-Staff, GV-Student, GV-Guest or Eduroam wireless networks on campus.

Windows Lab or Classroom Software Install Request

Request installation of software onto a GVSU-owned Windows computer in a classroom, lab, or kiosk.

Windows Software Installation Request (Office Computer)

Z

Zoom

Report error or security issues with Zoom or ask general how-to questions.

Zoom Phone - Phone Removal Assistance

Request help with the removal of your old phone, Siemens, Cisco, and Polycom Phones (Skype), or other needs.