Okta | Forgot Password & Updating Password

When to Use?

A simple process to follow to reset your GVSU password using Okta.

Please note: You will need to first have a mobile phone number enrolled in Okta. If not, you will not be able to use the forgot password method. Please follow the "Okta | Forgot Password, Change Password Enrollment (Prerequisite for Resetting a Forgotten Password)" guide first (https://services.gvsu.edu/TDClient/60/Portal/KB/EditDetails?ID=12758).

Procedure

• Instructions on how to use Okta to reset a forgotten GVSU password.

• Instructions on how to use Okta to update/change your GVSU password.
   

Reset your Okta password without signing in

1. Go to our Okta portal (https://my.gvsu.edu).

2. Click on "Forgot password."
   
   
    

3. Click on "Receive a code via SMS." Please note that if you were not previously enrolled as stated above you will not receive a code.
   
   

4. Enter the code you received in your text message (SMS) and click "Verify."
   
   

5. Select your MFA (Duo Universal MFA shown below). Click "Select" and then "Verify" to initiate your chosen MFA prompt.
   
   
   
   
   
   

6. Set your new password making sure it meets the requirements found here (Link to article) and then click "Reset Password."
   
   IMPORTANT A best security practice is to check "Sign out of all devices," especially if you believe your account may be compromised.
   
   
   
    

Update/Change your GVSU password via the Okta portal after sign in

1. Sign in to Okta (https://my.gvsu.edu).
    
2. Enter your username and password and follow the MFA authentication prompts.
    
3. From the Okta home page, click your name located in the top right to open the drop-down menu.
   
   
    
4. Click "Settings." The Account page opens.
   
   
    
5. In the "Change Password" section, enter your current and new passwords. Please confirm your new password by entering it again in the "Confirm new password" field. Click "Change Password" to confirm the change.
   
   IMPORTANT A best security practice is to check "Sign out of all devices," especially if you believe your account may be compromised.
   
   
    
6. You will receive a "Password changed successfully" message.
   
   
    

For further assistance, please contact the IT Service Desk at it@gvsu.edu, call 616-331-2101, or visit www.gvsu.edu/it.