eLearning Technologies General Question or Issue


Request help on various eLearning Technologies tools including Blackboard and integrations.  Blackboard is the Learning Management System (LMS) used at GVSU.   Use this form to request help with Blackboard tools and integrations list below:

  • Ally
  • Assignment
  • Browser Issue
  • Content
  • Class Photo Roster
  • Disability Service Request (DSR) settings
  • Discussion Board
  • DUO
  • EAC
  • Flip
  • Google Apps
  • Gradebook
  • Groups
  • Hypothesis
  • Journals
  • Messages
  • Open Education Resources
  • Organizations
  • Padlet
  • Panopto
  • Publisher Integration/LTI
  • Quota/Space issue
  • Respondus 4.0
  • Respondus Lockdown Browser & Monitor
  • Rubrics
  • SafeAssign
  • Student Response Systems
  • Tests & Pools
  • Universal Design for Learning (UDL)
  • User Access Issue
  • Zoom
  • Other
  • Session Debug Code


eLearning Technologies General Questions support is available to all Faculty, Staff, and Students.

How to Access and Use

You can request eLearning Technologies General Questions by filling out the form when you click on the "Submit a Ticket" button on this page.

Submit a Ticket

Related Articles (10)

This article explains how to use messages in both Original (Classic) and Ultra course views. The article pertains to both students and faculty.
Blackboard Ultra offers a number of different tools for communicating with students. This article offers some suggestions and specific tips about those tools.
This article explains how to copy content from Blackboard Classic to Blackboard Ultra. A video demonstration is included.
Describe the process for instructors on what happens when they delete a grade book column or a content item that was tied to a grade book column and how to recover it, if possible.
This article provides grading tips for Blackboard Ultra regarding posting grades, overriding grades, rearranging the gradebook, etc.
This article explains how instructors can send messages in Blackboard Ultra.
This article explains how to access and send messages in Blackboard Ultra.
This article discusses how to reduce the course quota in Blackboard by moving videos/MP4s to Panopto. Doing so will free up room to add more files to the course.
This article goes through how to fix the issue of Blackboard not loading after logging in.
Turning off Messages in a Blackboard course or organization.


Service ID: 584
Thu 8/26/21 5:04 PM
Mon 5/20/24 7:50 AM