Multi-Factor Authentication (MFA) for Students

Summary

This article lists the required steps to enrolled in a multi-factor authentication (MFA) once MFA has been enabled for a student account.

Body

When to Use?

Please note that beginning May 6, 2024, MFA will be mandatory for all student accounts. If you have not enrolled in MFA yet, you will be prompted to enroll when you log into GVSU websites/resources. Additionally, please do not remove the app(s) from your cell phone after setting up your account. You will need the app every time you log in.

If your mobile device has been stolen, lost, or reset, and you are unable to log in using MFA, please contact the IT Service Desk immediately at (616) 331-2101 for assistance.

Procedure

To enroll in Multi-Factor Authentication (MFA), please follow these steps using a computer for the best experience:

  1. Go to Okta at https://my.gvsu.edu.
     
  2. Log in with your GVSU username and password.
     
  3. Select an authenticator for enrollment. Although both Okta Verify and Google Authenticator are options, we recommend and will focus on Okta Verify for the purposes of this guide.

    Set up security methods
     
  4. Follow the instructions given by your selected MFA application. Below, we offer a step-by-step example using the Okta Verify application to demonstrate the setup process:
    • Download the Okta Verify app onto your mobile device from the Apple App Store or Google Play Store.
    • Open the Okta Verify app on your mobile device.
    • Scan the QR code that appears on your computer screen. After successfully scanning the QR code, your MFA device setup is complete.
    • Congratulations! You have successfully enabled Multi-Factor Authentication for your account.

      Set up Okta Verify

      Please note: do not scan the above QR code in the screen shot; Each QR code is unique per user.
       
  5. After successfully installing your MFA authenticator, you will be prompted to add a phone number for account recovery purposes. At this point, you can also set up an alternative MFA method. We highly recommend adding a phone number and selecting 'Phone' as an authenticator to ensure the option to reset your password via Okta in the future. Once you have completed these steps, or if you choose to do this later, click 'Set up later' to continue.

    Setup security methods
     
  6. After completing the setup, you will be directed to the Okta dashboard, confirming that you have successfully registered for MFA. From this point forward, accessing GVSU services will require MFA authentication.
     
  7. To confirm that your MFA setup was successful, please log out and then log back in. At this stage, you will be prompted to authenticate using your newly enrolled MFA authenticator app.

    Okta Dashboard - Sign Out
     
  8. You will receive an email confirmation detailing your new enrollment factor. Below is an example of what the email message will look like.

    Security method enrolled
     
  9. After logging in for the first time following MFA enrollment, you will see a screen similar to the one below, which may vary depending on the number of MFA factors you have enrolled in. The screenshot below depicts being enrolled in Okta Verify and Google Authenticator. If enrolled in Okta Verify, we recommend selecting "Get a push notification" for ease of use.

    Okta Login Authenticators


If you would like to add another device for MFA or to remove a device please see this guide: https://services.gvsu.edu/TDClient/60/Portal/KB/ArticleDet?ID=5466
 

For further assistance, please contact the IT Service Desk at it@gvsu.edu, call 616-331-2101, or visit www.gvsu.edu/it.

Details

Details

Article ID: 16255
Created
Wed 9/20/23 10:40 AM
Modified
Thu 8/15/24 2:10 PM

Related Articles

Related Articles (8)

Multi-Factor Authentication (MFA) for Students - Without a Smartphone
This article provides guidance for students who do not have access to a smartphone or any phone. It outlines alternative methods for multi-factor authentication (MFA).
Okta | Adding, removing, and updating multi-factor authentication (MFA)
This articles describes how to add, remove, and update multi-factor authentication for Okta such as Okta Verify or Google Authenticator
Okta | Dashboard Adding and Removing Apps
Guide on how to add and remove Okta apps from the Okta dashboard
Okta | Forgot Password & Updating Password
This guide describes how to use the Okta forgot password functionality and how you can also update your password to something new from the Okta portal.
Okta | General Information
This article describes what Okta is and how to use it. It also provides additional links to get started with Okta.
Okta | Getting Started
This guide will walk you through the registration process to setup Okta.
Okta | Install Okta Browser Plugin
Guide on how to install the browser plugin for Okta.
Okta | Okta Verify
This article provides a description of how Okta Verify can be installed and used.

Related Services / Offerings

Related Services / Offerings (4)

Applications Access Request
Request access to applications like Banner Admin, Office computer, Duo/VPN/Ivanti Secure Access VPN, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbas
Identity & Access Management
• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Multi-Factor Authentication (MFA)
Request help with Multi-Factor Authentication (MFA).
Secure Computing - VPN, MFA
• Multi-Factor Authentication (MFA) • Ivanti Secure Access VPN • Direct Access • Safe Compute • Digital Certificate (SSL) Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.