Okta | Forgot Password & Updating Password

When to Use?

A simple process to follow to reset your GVSU password using Okta.

Please note: To use the "Forgot Password" feature, you must first enroll a mobile phone number in Okta. If you have not done this yet, you will need to follow the steps in the "Okta | Forgot Password, Change Password Enrollment (Prerequisite for Resetting a Forgotten Password)" guide (https://services.gvsu.edu/TDClient/60/Portal/KB/EditDetails?ID=12758) before proceeding.

Procedure

• Instructions on how to reset a forgotten GVSU password using Okta.

• Instructions on how to update/change your GVSU password using Okta.
   

Reset your Okta password without signing in

1. Go to our Okta portal (https://my.gvsu.edu).

2. Click on "Forgot password."
   
   
    

3. Click on "Receive a code via SMS." Please note that if you were not previously enrolled as stated above you will not receive a code.
   
   

4. Enter the code you received in your text message (SMS) and click "Verify."
   
   

5. Select your MFA (Duo Universal MFA shown below). Click "Select" and then "Verify" to initiate your chosen MFA prompt.
   
   
   
   
   
   

6. Set your new password, ensuring it meets the appropriate password requirements (Faculty/Staff Password Requirements | Student Password Requirements) and then click "Reset Password."
   
   IMPORTANT As a best security practice, always select "Sign out of all devices," particularly if you suspect your account may have been compromised.
   
   

Update/Change your GVSU password via the Okta portal after sign in

1. Sign-in to Okta (https://my.gvsu.edu).
    
2. Enter your username and password, then follow the prompts for multi-factor authentication (MFA).
    
3. On the Okta home page, click your name in the top right corner to open the drop-down menu.
   
   
4. Click "Settings." The Account page opens. Please note that you may be asked for MFA authentication.
   
   
    
5. In the "Security methods" section, click "Manage security methods."
   
   
    
6. In the "Security Methods" section, locate the Password area and click "Update." You will be prompted to confirm if you want to proceed with updating the password. Click "Yes" to continue.
   
   
   
    
7. Enter your current password and approve the MFA prompt (Okta Verify shown below) to proceed with updating your password.
   
   
    
8. Enter your new password, then confirm it by typing it again in the "Re-enter password" field. Click "Reset Password" to finalize the change.
   
   IMPORTANT: As a best security practice, select "Sign me out of all other devices," especially if you suspect your account may have been compromised.
   
   
   
    
9. You will receive a "Password changed successfully" message along with an email from Okta.
   
   

For further assistance, please contact the IT Service Desk at it@gvsu.edu, call 616-331-2101, or visit www.gvsu.edu/it.