When to Use?
Use the Duo device management portal to add, remove, or update your Duo authentication devices (for example, a new phone) without contacting the IT Service Desk.
Use this portal if you need to:
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Connect a new phone to Duo Mobile
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Add another verification method (like a second phone or a tablet)
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Remove a device you no longer use
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Update a device after replacing your phone
Procedure
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Go to https://my.gvsu.edu and sign in.
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Select Duo Universal as your security method. On the Duo authentication page, click Other options to view your available authentication methods.
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Scroll to the bottom of the list and select Manage devices to open the device management portal.
- To access device management, you must verify your identity, just like you do when signing in to other GVSU resources.
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Select an authentication method you can currently use (for example, Duo Push, a passcode, or a phone call).
- Important: If you are trying to remove or update a device you no longer have (such as a lost or replaced phone), choose a verification option that is still available to you.
- If you do not have any available methods to authenticate into device management, contact the IT Service Desk at 616-331-2101.
- After you authenticate, you will see a list of all devices currently registered to your account.
- Note: You cannot sign in to the self-service portal using Duo Desktop. You must use a different authentication method to access device management.
Add Another Device
To add a new device or verification method:
- Duo will guide you through the setup process similar to first-time enrollment. When you finish, you will return to the device management portal where you can view all your registered devices (including the newly added one).
- You’re all set. You can return to the device management portal anytime to add, remove, or update your Duo devices. If you are unable to access the portal because you don’t have any available authentication methods, contact the IT Service Desk at 616-331-2101 for assistance.