Duo | Connecting a New Phone to Duo Mobile

Tags Mobile Duo

When to Use?

Follow the instructions below to connect a new phone to Duo Mobile. However, you will need to be able to access Duo on your old device or if your new device has the same number as your previous device.


These instructions are for faculty and staff only and assume that you still have access to your previous Duo Mobile or other means of authenticating Duo, such as a hardware token.

If you do not have access to your old Duo Mobile, please visit https://www.gvsu.edu/it/duo-multifactor-authentication-233.htm for more details.

this is how Duo Mobile appears in both Android and Apple application stores1.  Download and install the Duo Mobile app on your device.

2a. If you are ON campus, proceed to Step #3.

2b.  If you are OFF campus you’ll need to connect to the VPN via Pulse Secure.*

  • When prompted by Pulse Secure for your Secondary Password, enter SMS and hit enter. Pulse Secure will display an error message (which you can ignore) and you'll receive a text message from Duo with a code.
  • Enter the text message’s verification code as your Secondary Password and the VPN should connect within a few seconds.

Note: If you are off campus AND your phone number has changed, this will not work. Please contact the IT Service Desk at (616) 331-2101 or it@gvsu.edu to update your DUO Security contact info.

3. Navigate to https://intranet.gvsu.edu/networkauth/ and sign in with your GVSU credentials.

Note: you will be prompted for a duo authentication which is why you needed access to your old device as previously indicated. If your new device has the same cell phone number as your old device select "Call Me" at the Duo prompt.

4. Click the “Request Access” button under “DUO Multi-Factor Authentication for VPN”, as shown here:

5. Select your phone’s platform and make sure the phone number is correct, then click “Submit”. This will send a text message to your new phone.

in the user dashboard click the Request Access button under Duo Multifactor Authentication

6. Tap the link within the text message to open it using the Duo Mobile application. This will connect the app to GVSU authentication system and you will be all set.

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Article ID: 565
Tue 9/14/21 12:24 PM
Thu 8/4/22 11:15 AM

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