Duo | Using Duo Push on Your Personal Device

Tags Duo MFA

When to Use?

Duo Push is an authentication request you’ll receive as a notification on your smart phone. It’s quicker, easier, and more secure than receiving text messages or phone calls.
To use Duo Push, you will need to have the Duo Mobile app installed and activated.

Why is Duo Push the best authentication method?

It’s quicker than a text or a phone call

  • Authenticating with a text message requires waiting to receive the text, reading a pass code, and then typing it in.
  • Phone calls require answering the phone, listening to the recording, and using the dial pad to approve the login.
  • Duo Push is as simple as approving a notification on your smart phone.

It’s more secure

  • Duo Push uses cutting-edge end-to-end encryption that text message and phone calls can not provide encryption.
  • The Duo Push screen displays detailed information about the application and source device that initiated the authentication request.

Frequently Asked Questions (FAQ)

How much data does a Duo Push use?
Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

Does installing the Duo Mobile app give up control of my phone?
No. Duo Mobile has no access to change settings on your phone. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. Lastly, Duo Mobile cannot remotely wipe your phone. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. We use this to help recommend security improvements to your device and you always are in control of whether or not you take action on these recommendations.

Why does the Duo Mobile app need to access my camera?
Duo Mobile only accesses your camera when scanning a QR code during activation.

What if I don’t have a Wi-Fi connection or cellular reception?
No problem. Tap the icon in the Duo Mobile app to generate an authentication passcode.
You do not need an Internet connection or a cellular signal to generate these passcodes.

What if my push alerts aren’t coming through?
Try these easy troubleshooting steps for iOS and Android.
Still not working? Reactivate Duo Mobile or contact your IT Service Desk.

Can I use my smart watch (Apple or Android) to authenticate using Duo?
Yes, Apple watches make using Duo even easier.

Can I use my jailbroken or rooted device to authenticate using Duo?
No, allowing tampered devices (such as rooted or jailbroken phones) to use Duo or any other security applications poses significant security risks.

Was this helpful?
0 reviews
Print Article


Article ID: 739
Wed 9/29/21 11:37 AM
Fri 3/29/24 11:46 AM

Related Articles (7)

Alternatives to using Duo on a smartphone
Instructions for setting up Duo on a new mobile device, only if you still have access to your old mobile device.
Instructions on how to sign-up and activate your Duo account
This articles describes what you will have to do once your account has been enabled with Multi-Factor Authentication for email and other Office 365 products
Procedure and costs associated with ordering a Duo Hardware Token
Instructional video for requesting access to Duo