When to Use?
Follow these procedures when assisting a student for Wi-Fi connection issues.
Index
When moving around campus, it’s possible the device may be trying to connect to an access point that is no longer in range. Turning the Wi-Fi off and back on will re-establish the connection to the closest access point. Restarting the device will have a similar effect.
Forgetting and rejoining the GV-Student network is also good troubleshooting step. Doing this will make sure the device has the correct configuration settings for a good connection.
Below are instructions to do this on common device types. If a device type is not listed here, it may be necessary to consult the Internet for specific instructions.
In the Settings App, tap "Wi-Fi" and then the blue information symbol next to the GV-Student network. Then tap the "Forget This Network" button at the top. Go back to the Wi-Fi screen and tap GV-Student to reconnect.
![Apple mobile device Wi-Fi menu depicting how to forget the GV-Student Wi-Fi network](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=596f5851-6ba3-48e2-ad50-883a5cda8869.jpg)
In the Settings App, tap "Network & Internet" and then "Wi-Fi." Tap the gear icon next to the GV-Student network. Then tap the “Forget” button at the top of the screen. Tap GV-Student from the "Wi-Fi" list to reconnect to the network.
Click on the Wi-Fi symbol at the bottom right of the screen and right click on the GV-Student network. Click "Forget" from the drop-down menu. Reconnect by clicking the "Connect" button.
![Windows device Wi-Fi menu depicting how to forget the GV-Student Wi-Fi](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=35fbd1b9-fba3-4115-b8ab-c3afb69e7323.png)
In System Preferences click "Network." Verify that ‘Wi-Fi’ is selected in blue on the left and click "Advanced" in the bottom right.
![Mac Wi-Fi menu depicting the information settings for GV-Student Wi-Fi](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=c8bff8b3-4326-4770-8840-547bd7093338.jpg)
In the Wi-Fi pane, click on the GV-Student network so it’s highlighted in blue. Click the minus button at the bottom to remove the network.
![Mac Wi-Fi menu depicting how to forget a Wi-Fi network](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=eb59db3c-456e-4aad-bd45-ea5067af7221.jpg)
Click "OK" and then ‘"Apply" to return to System Preferences. The device can now reconnect to the network.
If a device is unable to connect to the GV-Student Wi-Fi after following the steps above, please try going through gvsu.edu/wifi. This page will walk through instructions for connecting a device to the GV-Student network in the background. When reconnecting use the following settings for the configuration.
- With the Pixel 6 phone and new Android versions the device requires that a “Domain Name” be entered for the WIFI setup. When Android based phones ask for a Domain Name during setup they are looking for: psn.ise.server.gvsu.edu.
- Select PEAP for the EAP Method.
- Select MSVCHAPV2 from the dropdown list as the Phase 2 Authentication method
- Select Unspecified for CA Certificate or leave it blank.