When to Use?
Follow these procedures when assisting a student for Wi-Fi connection issues.
Index
When moving around campus, it’s possible the device may be trying to connect to an access point that is no longer in range. Turning the Wi-Fi off and back on will re-establish the connection to the closest access point. Restarting the device will have a similar effect.
Forgetting and rejoining the GV-Student network is also good troubleshooting step. Doing this will make sure the device has the correct configuration settings for a good connection.
Below are instructions to do this on common device types. If a device type is not listed here, it may be necessary to consult the Internet for specific instructions.
In the Settings App, tap "Wi-Fi" and then the blue information symbol next to the GV-Student network. Then tap the "Forget This Network" button at the top. Go back to the Wi-Fi screen and tap GV-Student to reconnect.
In the Settings App, tap "Network & Internet" and then "Wi-Fi." Tap the gear icon next to the GV-Student network. Then tap the “Forget” button at the top of the screen. Tap GV-Student from the "Wi-Fi" list to reconnect to the network.
Click on the Wi-Fi symbol at the bottom right of the screen and right click on the GV-Student network. Click "Forget" from the drop-down menu. Reconnect by clicking the "Connect" button.
In System Preferences click "Network." Verify that ‘Wi-Fi’ is selected in blue on the left and click "Advanced" in the bottom right.
In the Wi-Fi pane, click on the GV-Student network so it’s highlighted in blue. Click the minus button at the bottom to remove the network.
Click "OK" and then ‘"Apply" to return to System Preferences. The device can now reconnect to the network.
If a device is unable to connect to the GV-Student Wi-Fi after following the steps above, please try going through gvsu.edu/wifi. This page will walk through instructions for connecting a device to the GV-Student network in the background. When reconnecting use the following settings for the configuration.
- With the Pixel 6 phone and new Android versions the device requires that a “Domain Name” be entered for the WIFI setup. When Android based phones ask for a Domain Name during setup they are looking for: psn.ise.server.gvsu.edu.
- Select PEAP for the EAP Method.
- Select MSVCHAPV2 from the dropdown list as the Phase 2 Authentication method
- Select Unspecified for CA Certificate or leave it blank.