A simple process to follow to reset your GVSU password using Okta. Please note: You will need to first have a mobile phone number enrolled in Okta. If not, you will not be able to use the forgot password method. Please follow the "Okta | Forgot Password, Change Password Enrollment (Prerequisite for Resetting a Forgotten Password)" guide first (https://services.gvsu.edu/TDClient/60/Portal/KB/EditDetails?ID=12758).
Go to our Okta portal (https://my.gvsu.edu).
Click on "Forgot password."
Click on "Receive a code via SMS." Please note that if you were not previously enrolled as stated above you will not receive a code.
Enter the code you received in your text message (SMS) and click "Verify."
Select your MFA (Duo Universal MFA shown below). Click "Select" and then "Verify" to initiate your chosen MFA prompt.
Set your new password making sure it meets the requirements found here (Link to article) and then click "Reset Password." IMPORTANT A best security practice is to check "Sign out of all devices," especially if you believe your account may be compromised.