When to Use?
If you are having trouble connecting your computer or camera to LockDown Browser follow these steps.
Procedure
- Open Lockdown Browser and click the Help Center icon in the toolbar.
- Click "Run System Check." This should produce green marks for all the tests. It's very important that they all pass, especially the "Ports Check."
- For webcam issues, in the Help Center, click "Run Webcam Check." If you are able to see your image in the webcam window, then record a video and play it back. If not, then your computer or network is “blocking” the needed ports.
- If you are seeing a spinning wheel while running the webcam check, these steps may help to resolve this issue.
- Check to see if you've enabled the correct privacy settings for your camera and microphone. These types of settings can exist in the Windows settings, in any camera utilities or anti-virus software that may be installed.
To check the camera privacy settings in Windows 10, go to the camera privacy settings.
Scroll to "Allow desktop apps to access your camera" and make sure "on" is selected. LockDown Browser should also appear in the list.
Repeat the above steps for your "Microphone Privacy Settings".
If you are running an older version of Windows, the camera and microphone settings may not be available.
To see if an application is currently in use in Windows, go to Camera Privacy settings and scroll to "Choose which Microsoft Store Apps can access your camera." If an app is shown as "currently in use", change the setting to "off".
If you cannot locate the app or process that has control of the camera, you will have to manually search for and shut it down.
- BrowserLockDownExit
- Open the Windows Task Manager. On a Mac, open the activity monitor from the applications folder.
- Close applications that might be using or blocking access to your
- Close and restart LockDown Browser to check the results.
If you continue to have trouble then Live Chat help is available within LockDown Browser when Respondus Monitor. Chat agents can assist you with issues related to the webcam and microphone.
Live chat is accessible from several places in LockDown Browser:
- When working through the pre-exam steps select "It's not working" at any time to access live chat.
- In the Help Center select "Need More help?".
View Respondus Support page.