What is a Secondary Password?

When to Use?

After connecting to the VPN and entering your GVSU username and password, you will be prompted with a “Secondary Password” field. This article describes how to retrieve the secondary password.

The Pulse Secure login screen that shows the Secondary Password field

Note: This only applies to staff/faculty accounts using the vpn.gvsu.edu server URL in Pulse Secure.

Procedure

In the “Secondary Password” field, type only one of the following:

  • push” to receive a notification via the Duo application on your phone
    • After typing push, you will need to tap “Approve” on the notification that pops-up on your smartphone
    • Pulse Secure will connect automatically after tapping "Approve"
  • phone” to receive a phone call from Duo
    • Answer the call and press any key on your phone
    • Pulse Secure will connect after you press the key
  • sms” to receive a passcode via text message
    • After typing sms, Pulse Secure will state that your credentials were invalid and the “Secondary Password” field will clear
    • You will receive a text message with a code; input the code into the “Secondary Password” field
    • Click "Connect" and Pulse Secure will successfully login
  • enter the passcode generated by the Duo application
    • Open the Duo application on your phone
    • On the screen, under Grand Valley’s name, you’ll see the word passcode and 6 bullets
    • Tap “Show” to the right of that passcode
    • Tap "Refresh Passcode", then type the 6 numbers into the “Secondary Password" field in Pulse Secure
    • Click "Connect" and Pulse Secure will successfully login
Was this helpful?
0 reviews

Details

Article ID: 2736
Created
Wed 1/26/22 3:59 PM
Modified
Mon 1/31/22 8:41 AM

Related Services / Offerings (1)

Report a desktop or mobile client issue