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When to Use?
After connecting to the VPN and entering your GVSU username and password, you will be prompted with a “Secondary Password” field. This article describes how to retrieve the secondary password.
Note: This only applies to staff/faculty accounts using the vpn.gvsu.edu server URL in Ivanti Secure Access Client.
Procedure
* In order to receive a secondary password, you will need to be enrolled in Duo. Click here for instructions on how to sign up for your Duo account. *
In the “Secondary Password” field, type only one of the following:
- “push” to receive a notification via the Duo application on your phone
- After typing push, you will need to tap “Approve” on the notification that pops-up on your smartphone
- Pulse Secure will connect automatically after tapping "Approve"
- “phone” to receive a phone call from Duo
- Answer the call and press any key on your phone
- Pulse Secure will connect after you press the key
- “sms” to receive a passcode via text message
- After typing sms, Pulse Secure will state that your credentials were invalid and the “Secondary Password” field will clear
- You will receive a text message with a code; input the code into the “Secondary Password” field
- Click "Connect" and Pulse Secure will successfully login
- enter the passcode generated by the Duo application
- Open the Duo application on your phone
- On the screen, under Grand Valley’s name, you’ll see the word passcode and 6 bullets
- Tap “Show” to the right of that passcode
- Tap "Refresh Passcode", then type the 6 numbers into the “Secondary Password" field in Pulse Secure
- Click "Connect" and Pulse Secure will successfully login