When to Use?
To determine when to open a support case with DocuSign
When to Open a Support Case with DocuSign
DocuSign Center Support Hours: 24 hours a day, 7 days a week
Go to DocuSign Support Center if you need assistance with the following:
- An issue with the page not displaying
- Email notification issue
- Sending issues – resending or correcting an envelope
- Recipient authentication failure
- An issue with your template in production
- Other issues
Instructions to Open a Support Case with DocuSign
To ensure that the DocuSign Support team handles your request in the most efficient manner, please include all relevant information.
- Go to support.docusign.com and click on Get Support in the top menu.
- Click on Open a Support Case
- Under eSignature click on the Continue button and provide your GVSU email.
- DocuSign Support by phone, email, or online
- Phone Request Callback – a Support Expert will call you back
- Include Relevant Information:
- Description of the issue with reproduction steps
- Issue start date and time
- Affected user's email address(s)
- Envelope ID(s)
- A screenshot or a screen recording that displays the issue
- Additional Best Practices when contacting DocuSign support
Instructions for Self-Service Support