Classroom Computer Not Working / Can't Log In

Overview

This article outlines steps to troubleshoot common issues when a classroom computer is not powering on or won’t allow user login.

Power Issues

If the classroom PC is not responding:

1. Check the PC Power
   • Confirm that the PC is turned on.
   • If it does not power on, locate the power button or check for power at the instructor station.
2. Verify Instructor Station Power
   • Ensure the instructor station has power and no visible faults.
   • Check outlets and any power strips in use.
3. Check the Extron System
   • The Extron panel must be powered on and set to PC.
   • Confirm the monitor(s) are turned on and connected to the correct input.

Login Issues

1. Use the Correct Login Format
   • Enter your credentials as:
     YourNetworkID@office
2. Domain Not Available Error
   If you see the message:
   “We can’t sign you in with this credential because your domain isn’t available…”
   • Check network connectivity.
   • Confirm the network cable is securely connected to the wall jack at the instructor station.
3. Incorrect Username/Password or Domain Message
   • If login still fails despite correct credentials, power cycle the PC:
     • Shut down the PC completely.
     • Wait a few seconds, then turn it back on.

Need Help?

If issues persist after trying the above steps, please submit a ticket through the IT Service Portal or call the Service Desk at (616) 331-2101.