GV-Visitor Wi-Fi Network

Connecting to GV-Visitor

Mac

To connect click the Wi-Fi icon (found near the upper-right corner of the screen). Select GV-Visitor.

If you receive a “Verify Certificate” prompt, click Continue.

Windows

Click the wireless network icon in the lower-right corner of your screen. Select "GV-Visitor" and click "Connect."

You will be prompted to Accept the Usage Policy Notice. Once accepted, the connection will be successful, and you may now browse the internet.

If you receive a “Network Security Alert” click Connect.

Troubleshooting

Mac

If the Wi-Fi icon is not on the menu bar, open System Preferences and click “Network."

Select Wi-Fi in the services list and check the box “Show Wi-Fi status in the menu bar.”

Mac Network settings menu, indicating the option "Show Wi-Fi status in menu bar" with a red arrow.

Forgetting GV-Visitor Wi-Fi

In System Preferences click "Network." Verify that ‘Wi-Fi’ is selected in blue on the left and click "Advanced" in the bottom right.

Mac Network settings, Wi-Fi is selected on the left-hand side in blue, and the word "Advanced" is depicted with a red square around it in the lower right-hand corner

In the Wi-Fi pane, click on the GV-Faculty-Staff network so it is highlighted in blue. Click the minus button at the bottom to remove the network.

Mac Wi-Fi settings. GV-Faculty-Staff selected in blue with a red arrow indicating the network. The minus icon is indicated with a red box.

Click "OK" and then ‘"Apply" to return to System Preferences. The device can now reconnect to the network.

 

Windows

If your computer does not find any wireless networks:

If your computer has a wireless switch on the front or side, make sure the switch is turned on. Some laptop models also use a function key combination to turn wireless connections on and off.

Verify that airplane mode is off in Settings > Network & Internet.

Windows computer Network & Internet Settings depicting Airplane mode and how to turn it on or off.

 

Forgetting GV-Visitor on Windows PC:

Open Settings and go to “Network & Internet.” Select “Wi-Fi” in the menu on the left-hand side and choose “Manage known networks.”

Windows Network & Internet Settings indicating the Wi-Fi option in a red box in the left-hand menu and the link to manage known networks in a red box to the right.

Click “GV-Visitor” and choose “Forget.”

Manage known networks menu with the option "Forget" in a red box

Reconnect by clicking the "Connect" button.

Still unable to connect to GV-Visitor?

  • Verify that the device is trying to connect to the correct network.
  • Restart your device and try re-entering your credentials.
  • GVSU Macs may forget the GV-Faculty-Staff network, but GVSU Windows computer cannot.
  • If it is still not working try resetting your password, then try to connect again.
  • Contact the IT Service Desk by phone (616) 331-2101, email (it@gvsu.edu) or walk-up for further assistance
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