Connecting to GV-Visitor
Mac
To connect click the Wi-Fi icon (found near the upper-right corner of the screen). Select GV-Visitor.
If you receive a “Verify Certificate” prompt, click Continue.
Windows
Click the wireless network icon in the lower-right corner of your screen. Select "GV-Visitor" and click "Connect."
You will be prompted to Accept the Usage Policy Notice. Once accepted, the connection will be successful, and you may now browse the internet.
If you receive a “Network Security Alert” click Connect.
Troubleshooting
Mac
If the Wi-Fi icon is not on the menu bar, open System Preferences and click “Network."
Select Wi-Fi in the services list and check the box “Show Wi-Fi status in the menu bar.”
![Mac Network settings menu, indicating the option "Show Wi-Fi status in menu bar" with a red arrow.](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=bf2dce24-29e0-455e-904c-e3f7e323ebd0.jpg)
Forgetting GV-Visitor Wi-Fi
In System Preferences click "Network." Verify that ‘Wi-Fi’ is selected in blue on the left and click "Advanced" in the bottom right.
![Mac Network settings, Wi-Fi is selected on the left-hand side in blue, and the word "Advanced" is depicted with a red square around it in the lower right-hand corner](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=2dac6f2e-76cf-4347-a841-1b7c55a515e3.jpg)
In the Wi-Fi pane, click on the GV-Faculty-Staff network so it is highlighted in blue. Click the minus button at the bottom to remove the network.
![Mac Wi-Fi settings. GV-Faculty-Staff selected in blue with a red arrow indicating the network. The minus icon is indicated with a red box.](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=c048ce41-a736-4eee-b812-f0561c1ebdf0.jpg)
Click "OK" and then ‘"Apply" to return to System Preferences. The device can now reconnect to the network.
Windows
If your computer does not find any wireless networks:
If your computer has a wireless switch on the front or side, make sure the switch is turned on. Some laptop models also use a function key combination to turn wireless connections on and off.
Verify that airplane mode is off in Settings > Network & Internet.
![Windows computer Network & Internet Settings depicting Airplane mode and how to turn it on or off.](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=8fa5a80d-f15b-4501-a592-0d4bbf2db78f.JPG)
Forgetting GV-Visitor on Windows PC:
Open Settings and go to “Network & Internet.” Select “Wi-Fi” in the menu on the left-hand side and choose “Manage known networks.”
![Windows Network & Internet Settings indicating the Wi-Fi option in a red box in the left-hand menu and the link to manage known networks in a red box to the right.](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=d15784b3-c500-4a2b-ba51-ee31205dc4c8.JPG)
Click “GV-Visitor” and choose “Forget.”
![Manage known networks menu with the option "Forget" in a red box](https://services.gvsu.edu/TDPortal/Images/Viewer?fileName=fb95ffca-fd29-40fb-9711-f2c72f910fa0.JPG)
Reconnect by clicking the "Connect" button.
Still unable to connect to GV-Visitor?
- Verify that the device is trying to connect to the correct network.
- Restart your device and try re-entering your credentials.
- GVSU Macs may forget the GV-Faculty-Staff network, but GVSU Windows computer cannot.
- If it is still not working try resetting your password, then try to connect again.
- Contact the IT Service Desk by phone (616) 331-2101, email (it@gvsu.edu) or walk-up for further assistance