When to Use?
Use this Knowledge Base (KB) article before purchasing any technology equipment, including software and applications. This KB details how to order both stock and non-stock items, how to check your order status, process for equipment returns, and how to submit AV project requests.
Procedure
Prior to purchase, review the following policies:
Please note: Information Technology cannot process new employee orders until their network ID has been assigned. Computer equipment is assigned through IT’s asset management system and imaged to specific users which requires the network ID to complete. Most standard equipment for a new employee is kept in stock, so Technology Acquisition can process orders promptly once the completed Internal Service Delivery request, including the new employee's network ID is received.
Upon order delivery, verify that the equipment is correct. If it is determined that the item received does not match your order or was ordered in error, please email Technology Acquisition right away for assistance.
Stock Items
- Stock items do not require a quote.
- Proceed to Workday to create an Internal Service Delivery (ISD) to submit your order.
- All Dell and Apple computer orders require the mandatory GVSU $150 software fee added as a line item.
- If it is not added, Technology Acquisition will add it to the order without sending the ISD back for additional approval.
- All iPad orders require the mandatory $45 license fee.
- If it is not added, Technology Acquisition will add it to the order without sending the ISD back for additional approval.
- The following computer has a highly recommended accessory that should be added as a line item:
- Dell Pro 14 Plus 2-in-1: Active Pen
Non-Stock Items
- To request non-stock items, proceed to the Technology Acquisition Quote Request ticket in the IT Service Portal.
- Technology Acquisition will follow up through the ticket with additional questions, if necessary, and provide the quote as an attachment.
- To place the quoted order, proceed to Workday to create an Internal Service Delivery (ISD).
- To purchase approved peripherals such as mice, keyboards, cables, adapters, webcams, and headsets; proceed to Workday to create a requisition through one of the approved suppliers.
How To Check Your Order Status
- Type your ISD# in the search bar or use the Find Internal Service Deliveries report.
- Click on Process History next to Lines on the ISD. You will see ISD creation and cost center approvals.
- Scroll down to the 'New ISD' step. If it says 'Approved' your order was received and placed by Technology Acquisition on the date and time shown in the 'Completed On' column.
- The ISD will stay 'In Progress' until the final stage, 'Approve for Department Billing.' Billing approval will occur once all items have been received and transferred to IT Services for delivery.
Equipment Returns, Used Equipment, Obsolete Equipment
- Technology Acquisition does not accept returns of used equipment.
- All technology equipment purchased with GVSU funds (general fund, grant, personal development, etc.) remains with the university and is not available for personal purchase or resale to departments.
- Resigning/retiring employees must turn in their technology equipment to IT Services prior to the last day of employment.
- For equipment you no longer wish to use or is obsolete, complete a Recycle Hardware ticket in the IT Service Portal.
Audio Visual Information
- For assistance with an audio-visual project, please submit an IT Project Request ticket.
- The purchase of Owl conference cameras are reviewed for approval through IT Services.
- Complete a Technology Acquisition quote request, selecting the Meeting Owl option and provide as much detail as possible. IT Services will review your request and will approve or deny it.