Accessing Respondus LockDown Browser on a GVSU Windows 11 Computers

When to Use?

Faculty and staff that use a GVSU provided Windows 11 computer will encounter an issue when attempting to open Respondus LockDown Browser (RLDB) on their device. Upon launching the application, the following error message will appear: "This app has been blocked by your system administrator. Contact your system administrator for more info."

This error is caused by an Auto-Update feature that was recently added to the Windows version of RLDB. When the application is launched, it immediately checks for and installs any available updates to ensure users are working with the most current version. However, this update process requires Administrator rights on the device.

Why the Error Occurs

At GVSU, standard Windows 11 users no longer have administrator rights on their university-issued devices. Without these rights, the auto-update process is blocked, and RLDB cannot launch. This results in the system error preventing access to the application.

Options for Resolution

• Request Admin Priv to run Respondus Lockdown Browser (must be done each time)
• Request to be added to an Active Directory group to get "managed" version of RLDB that does not require Admin priv
• Install Respondus LockDown Browser Managed Client

Procedures

Request Admin Priv to run Respondus Lockdown Browser

To resolve the issue, please use the following procedures:

1. Submit a Request for Administrator Access: Visit the GVSU IT Service Portal and submit a ticket requesting 24-hour temporary Administrator rights.
2. Wait for Approval: Once approved you will receive a confirmation email. The process can take between 5-10 minutes.
3. Reboot Your Computer: Restart your device to ensure the new permissions are applied.
4. Launch RLDB: Open Respondus LockDown Browser. The application will now be able to complete its update process and launch successfully.
5. Proceed with Testing: You can now use RLDB for testing without issue for the next 24-hours. Subsequent launches will require a new Request for Administrator Access.

Request addition to Active Directory group

1. Check if you have access to Respondus Lockdown Browser in the GVSU Software Center, and continue with Step 2 if not available.    \If you do, continue with 'Install Respondus LockDown Browser Managed Client ' below.
2. Click here to create an email to submit a Service Request to be added to the SCCM-RESPONDUS-INSTALL Active Directory group
3. Wait for Addition - confirmation email will be sent when completed.
4. Continue below: 

Install Respondus LockDown Browser Managed Client 

Once confirmation in AD group is received, follow the steps below to install Respondus LockDown Browser managed client: 

1. Click the shortcut on the desktop of Windows 11 machines for GVSU Software Center:

2. Applications “Available” to install via GVSU Software Center:

3. Click on the application and click on “Install”:

4. Installing:

5. Installation completed: