Web Browser Unable to Connect/Load a Specific Website

When to Use?

When a website fails to load with a connection error similar to those displayed below while at the same time, the website loads on devices not connected to GVSU's network. Below are three examples from various browsers indicating a potential issue as a result of network traffic being blocked by a GVSU security appliance.


Chrome reporting connection issues


Firefox reporting connection issues


Safari reporting connection issues


GVSU employs a security appliance called Threater which blocks network traffic from known malicious sources. An attempt to access a website blocked by Threater will result in an error related to connection issues as shown in the images above. If you feel a classification error was made and/or there a legitimate reason to access a blocked website, please submit a service request to the IT Security Team in the Service Portal for review.

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Article ID: 17986
Wed 1/10/24 3:20 PM
Tue 2/27/24 10:30 AM

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Request access to a potentially mis-classified, blocked website.