Temporarily Disconnect Global Protect for Troubleshooting

When to Use?

If troubleshooting requires GlobalProtect to be temporarily disconnected on a GVSU-owned device, submit a TDX service ticket requesting assistance.

Procedure

  1. Create a Ticket and What to Include in the Ticket:
    • Click here to create a TDX ticket.
    • Provide enough information for IT Services to understand the request and why GlobalProtect needs to be disconnected.
    • For a temporary troubleshooting need, request the ability to disconnect GlobalProtect.
    • If ongoing access is needed, specifically request the ability to disconnect GlobalProtect at will and include a business-related justification. GVSU IT Security will review these requests.                                                                                                                                                                                                                    
  2. Confirmation:
    • After the request is processed, IT Services will confirm when the ability to disconnect has been enabled. Back-end changes may take up to 30 minutes to become effective.

Important Information:

  • Temporary permission to disconnect GlobalProtect remains available until the end of the day. 
  • Requests for ongoing, at-will disconnect capability require a business justification and approval from GVSU IT Security department.
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