Temporarily Disconnect Global Protect for Troubleshooting

When to Use?

If troubleshooting requires GlobalProtect to be temporarily disconnected on a GVSU-owned device, submit a TDX service ticket requesting assistance.

Procedure

1. Create a Ticket and What to Include in the Ticket:
   • Click here to create a TDX ticket.
   • Provide enough information for IT Services to understand the request and why GlobalProtect needs to be disconnected.
   • For a temporary troubleshooting need, request the ability to disconnect GlobalProtect.
   • If ongoing access is needed, specifically request the ability to disconnect GlobalProtect at will and include a business-related justification. GVSU IT Security will review these requests.                                                                                                                                                                                                                    
2. Confirmation:
   • After the request is processed, IT Services will confirm when the ability to disconnect has been enabled. Back-end changes may take up to 30 minutes to become effective.

Important Information:

• Temporary permission to disconnect GlobalProtect remains available until the end of the day. 

• Requests for ongoing, at-will disconnect capability require a business justification and approval from GVSU IT Security department.