SPSS Troubleshooting

When to Use?

Trouble installing, licensing, or starting up SPSS: Review the following situations and links to troubleshooting steps.

Procedure

If you need to Activate SPSS with a new license authorization code:

If SPSS is not yet activated, run SPSS and click on the "Launch License Wizard" button on the Activate IBM SPSS Statistics pop up dialog box.

If SPSS is activated already, open SPSS, click "File", "Manage License", and then "Launch License Wizard".

 

For other issues, review the following table for troubleshooting tips:

SPSS Troubleshooting
Operating System & SPSS Version Problem Troubleshooting Options
Mac  'Server Login' and 'Local computer' appears when starting IBM SPSS Statistics on host machine with a MacOS operating system. Please see the IBM article:  
https://www.ibm.com/support/pages/how-do-i-fix-server-login-and-local-computer-message-host-machine-macos-operating-systemafter-you-launch-and-begin-using-it
Mac - SPSS 27 SPSS 'hangs' after you launch and begin using it. Please see the IBM article:  
https://www.ibm.com/support/pages/ibm-spss-statistics-hangs-after-you-launch-and-begin-using-it
Mac - SPSS 27 or SPSS 29 License Authorization fails.

Check your version of SPSS.

For SPSS 27, is it shown as 27.0.0 or 27.0.1?  For versions prior to 27.0.1, you must apply a fix to update it to 27.0.1 or reinstall 27.0.1.

For SPSS 29, is it shown as 29.0.0 or 29.0.1 or 29.0.2?  For versions prior to 29.0.2, you must apply a fix to update it to 29.0.2 or reinstall version 29.0.2.
Windows License Authorization fails.

Run the license authorization wizard as an administrator. 

Locate SPSS and the License Authorization Wizard under start > Programs.  
Right-click the License Authorization Wizard and choose 'Run as Administrator'.
Continue through the prompts to apply the new authorization code.

Be sure to get the correct code. 

It may be preferable to copy and paste the code you receive instead of typing it into the wizard.
Windows or Mac Common Licensing Problems IBM Article: Troubleshooting Common Licensing Problems (Authorized User) with SPSS Product - Statistics, Modeler AMOS ...

 

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