Changing Your Faculty/Staff Network Password

When to Use?

This article describes different ways to reset your password as a faculty or staff member. 

Changing Your Faculty/Staff Network Password

Password Rule Set for Faculty & Staff Network Accounts

Due to increased cybercrime, phishing, and malware, IT is improving the security of GVSU passwords by increasing the minimum required number of characters to 12 or 16 depending on your role. Upon receiving notice that your password is going to expire, you will be required to change your password according to the rules below.

Your password will require:

  • Password length between 12 and 50 characters.
    • Accounts under critical departments require passwords of 15 characters or more. 
  • Contains:
    • Uppercase letter(s)
    • Lowercase letter(s)
    • Number(s)
  • Recommended, but not required:
    • Special characters allowed: ~ % ^ * _ -  | { } [ ] : ' .
  • Cannot contain:
    • Part of your username
    • Part of your first name
    • Part of your last name
  • DO NOT use Spaces.
  • Passphrases are recommended.
  • Your new password will need to be reset every 18 months.

NOTE: If you have a mobile device that accesses email and/or WiFi (iPad, iPhone, iPod Touch, Android smartphone, personal computer, etc.), please be aware that the password must be changed on that device as well (possibly in two places: email and WiFi). If you do not change the password on the mobile device, it will lock you out of your account.

A Note About Personal Devices

  • After changing your password, please update it immediately on any personal devices that connect to GVSU email or WiFi (smartphones, tablets, etc.).
    • Failure to update the password on your devices will result in a temporary lock of your account. If you suspect your account is locked, please call the IT Service Desk at (616) 331-2101 or turn off your personal devices and wait 20 minutes for the temporary lock to be lifted.
  • Information about resetting your password via a personal device can be found at the bottom of this page.

How to Reset Your Faculty/Staff Password On Campus

Macintosh Users

GVSU Mac users should always change their password before it expires via the Enterprise Connect app installed on their machine:

  1. Login to your Mac.
  2. Click on the Enterprise Connect icon in the upper right corner of your screen (it looks like a key with a circle around it).
  3. Select Change Password.
  4. Enter your old (current) password, then enter your new password and verify it.
  5. Click "Change Password" and you will receive confirmation that your password has been changed.
    • If you are prompted to update your Keychain with the new password, please do so.
    • If prompted, be sure to update your password for Email and WiFi.

Windows Users

  1. Login to your computer.
  2. Press CTRL+ALT+DEL and select Change a Password.
  3. Enter your old password, then enter your new password and confirm it.
  4. Hit ENTER and you will receive confirmation that your password has been changed.
    • If prompted, be sure to update your password for Email and WiFi.

Mobile Devices

  • We recommend changing your password via a GVSU computer if you are on campus.
  • If that is not practical, please refer to the Personal Devices section below.

How to Reset Your Faculty/Staff Password Off Campus

Macintosh Users

GVSU Mac users should always change their password before it expires via the Enterprise Connect app installed on their machine:

  1. Login to your Mac.
  2. Connect to Global Protect.
    • This will look like a Globe Icon in the upper right corner of your screen.
    • More information about Global Protect can be found here: GlobalProtect VPN Overview
  3. Once you're connected to the VPN, click on the Enterprise Connect icon in the upper right corner of your screen (it looks like a key with a circle around it).
  4. Select Change Password.
  5. Enter your old (current) password, then enter your new password and verify it.
  6. Click "Change Password" and you will receive confirmation that your password has been changed.
    • If you are prompted to update your Keychain with the new password, please do so.
    • If prompted, be sure to update your password for Email and WiFi.

Windows Users

  1. Log into your computer.
  2. Connect to Global Protect.
    • This will look like a Globe Icon in the bottom right of your screen. Sometimes you will need to click on the ^ icon to find the globe.
    • More information about Global Protect can be found here: GlobalProtect VPN Overview
  3. Press CTRL+ALT+DEL and select Change a Password.
  4. Enter your old password, then enter your new password and confirm it.
  5. Hit ENTER and you will receive confirmation that your password has been changed.
    • If prompted, be sure to update your password for Email and Wi-Fi.

Personal Devices

NOTE: These steps are NOT recommended for GVSU Mac users unless absolutely necessary. If you reset your password this way, you will still be required to log into your Mac with your previous password until you return the machine to campus. Once on campus you will need to log in while connected to a wired Ethernet connection before the password will sync.

Using the Self-Service Password Reset Webpage

  1. Open a web browser and navigate to www.gvsu.edu/passwordreset.
  2. Select the "Reset Network Password" option and follow the prompts. 

Using the Outlook Webpage

  1. Head to the website outlook.office.com/mail and sign in using your GVSU credentials.
    • NOTE: If you are unable to sign into outlook.office.com/mail, please call the IT Service Desk at 616-331-2101 for further assistance.
  2. On the top right of the screen, click on the icon that has your initials or your display picture.
  3. Select View account.
  4. Under Password, click CHANGE PASSWORD. 
  5. Fill in the Current password, New password, and Confirm new password fields. Click Submit. 
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