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This procedure outlines the process IT (Information Technology) staff will follow when communicating with the GVSU (Grand Valley State University) community regarding ticket-related matters. The procedure ensures that the defined IT service commitment goals are met. It further provides guidelines for effective communication.

Instructors may continue to see the "New Submission" marker, even after grading a student's assignment submission. This does not affect student's ability to view their grade and feedback, but might make it difficult for instructors to keep track of grading, and cause visual clutter. This article will explain why this happens, and how to resolve it.