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The Grand Valley State University (GVSU) Office of Housing and Residence Life (HRL) upholds all state, local, and federal laws as well as the GVSU Student Code and all documented University Policies. Housing policies are designed to support the mission and goals of HRL. Violation of the housing-specific policies and procedures outlined below may result in referral through the HRL Conduct Process and/or referred to the Office of Student Conduct.

This procedure outlines the process IT (Information Technology) staff will follow when communicating with the GVSU (Grand Valley State University) community regarding ticket-related matters. The procedure ensures that the defined IT service commitment goals are met. It further provides guidelines for effective communication.