DocuSign - Support Resources

DocuSign Benefits

DocuSign is an eSignature platform that provides the ability to create, upload, and send documents for others to sign from anywhere with an internet connection quickly and securely. Users can send reminders, check document status, and facilitate approvals. With DocuSign, the entire agreement process is automated and digitalized in a secure, electronic format, saving you time, money, and mistakes. 

DocuSign Benefits

• Legally binding
• Secure
• Use Cases
• Available 24/7

GVSU Benefits

• Provides a location for approvers to act on university-wide forms that require an eSignature
• Customizes workflows for specific units or accounts 
• Provides a common record of approvals 
• Provides electronic workflows for applications that generate web-based forms 
• Allows users and administrators to run, customize, schedule, download, and print reports for accounts
• Supports Single Sign-On using your GVSU credentials (ID and password) 

Support Resources at support.docusign.com

DocuSign provides many support resources that allow you to resolve your questions or issues yourself or open a case if you need assistance.

For Training Videos and Tutorials: Go to the DocuSign Training Materials Knowledge Base article for more information.

DocuSign Support: support.docusign.com
You can open a case by phone email or online 24 hours a day, 7 days a week.

• When opening a case, login using the eSignature option: click Continue and provide your email address.

For self-service support use the search feature or click on the eSignature button and search for documentation, articles, discussions, and videos managed by DocuSign. 

• DocuSign Community – Questions and answers from customers
• Knowledge Market – Use cases and best practices
• DocuSign University – Training and certification opportunities
• DocuSign Signing FAQs

Signature Resources

• Signature Adoption and Format
• Uploading or Drawing a Signature
• To Create or Edit a Signature

Other Resources

• DocuSign Higher Education Use Cases.pdf
• Print and Sign Documents
• DS Sample Default Legal Disclosure
• Document Retention & Targeted Envelope Purge: What you should know before using these features
• Document Retention
• Data Management and Privacy Practices for DocuSign eSignature

GVSU Adoption and Steering Committee

To continue the adoption, development, and use of DocuSign, utilization will be driven in collaboration with university divisions and the Steering Committee.  

Steering Committee Responsibilities 

The committee's role is to provide advice, direction, and decisions to ensure GVSU is benefiting from all DocuSign has to offer. Their oversight will help achieve adoption to improve efficiency and streamline workflows as divisions develop more and more use cases 

• Inform others in their division about DocuSign needs, status, and any decisions made 
• Evaluate, prioritize, and make decisions regarding the development of use cases in their area 
• Manage and coordinate training and support needs for all divisions to drive success 
• Monitor and review reporting to provide guidance and feedback to make informed decisions regarding DocuSign activity and the number of envelopes used during the contract timeframe 

Steering Committee Representatives

Chair - Emil Delgado, Associate Vice President for Information Technology