Work Orders

If you need something repaired or remediated, including HVAC, plumbing, window issue, mold, university furniture, etc., please submit maintenance work orders to Facilities Services. 

If this is a facilities emergency, and you require an immediate response, for Allendale please call 331-3000, for Grand Rapids Campus call 331-6700. All emergency work orders are defined as a situation that puts anyone's safety in jeopardy or makes a facility unusable.  Examples include heating/cooling, no power, inoperable door locks, and icy walk/road conditions.

Please be aware that work orders may only be submitted while logged onto the GVSU network / WiFi.

If you are having problems or need a repair of your university-provided furniture or need to report an issue with the common area TV, please utilize the Maintenance Work Order System as instructed above.  You can expect your work order to be completed within 7 days. 

If you are experiencing problems with your cable television, please consider the following FIRST:

• Have you successfully set up your television and scanned for channels?
  • Verified that television has a digital/QAM tuner and is digital ready?
  • After scanning all available inputs (cable, digital, HD, etc.) no channels are recognized?
  • Have run channel setup for each available input option?
• Have you checked your cables for proper connectivity?
  • Are the cords and cables plugged in to the correct locations?
• Checked signal for all cable jacks in the unit?
• Coaxial cable has been tested and determined to be working?
• Have you tried another TV that works at the port (that previously worked elsewhere) and/or does the TV in question work elsewhere?

If trouble shooting steps have been completed and the issue persists, please complete this Form.  Your request will be sent to a GVSU representative who will contact Charter Spectrum to send a technician.  Please allow for 48-72 hours for someone to get back with you regarding this issue.

For issues with your WiFi connection on any device, visit https://services.gvsu.edu to find self-service knowledgebase information or submit a ticket. Please include your location, the date and time the issue started, and a detailed description of the problem, who is affected, and troubleshooting steps you've already taken. GVSU's IT Services team will assist you with your request.​​​​​​​

For broken machines, students should call 1-800-342-5932 to report an issue. Visit the Wash Laundry website for more information or to download the service app for both Apple & Android devices. ​​​​​​​