BYOD (Bring Your Own Device): Installing the GlobalProtect VPN Client

Summary

A guide for installing and configuring the GlobalProtect VPN client.

Body

When to Use?

When attempting to install the GlobalProtect VPN client on your personal device.

Procedure

This guide assumes your device has connected to campus Wi-Fi. If you are viewing this knowledge document on another device, please connect your device to a campus Wi-Fi network before proceeding. To connect your device to Wi-Fi, please follow the information in this knowledge base document: Connecting to the GV-Visitor Wi-Fi Network.

Windows and Microsoft Surface

1. Click either link to download GlobalProtect for Windows or GlobalProtect for Microsoft Surface.

Note: If your Windows computer uses an ARM processor, please click the GlobalProtect for Microsoft Surface option.

Examples of Windows computers with ARM processors:

Microsoft: Surface Pro 11th Edition, Surface Laptop 7th Edition, Surface Pro 9 with 5G, and Surface Pro X
Dell: XPS 13 (9345), Latitude 5455, and Inspiron 14 Plus
HP: EliteBook Ultra, EliteBook Ultra G1q, and OmniBook X
Lenovo: Yoga Slim 7x and Yoga Slim 7 14APU8
Samsung: Galaxy Book4 Edge
ASUS: Vivobook S15 OLED and Zenbook A14, and ProArt PZ13

2. After the application has finished downloading, open the Windows File Explorer by pressing the Windows key and the E key on your keyboard simultaneously.

3. Inside the File Explorer window, click on Downloads.

4. Double-click on the GlobalProtect64-6.3.3-c650 icon to start the installation process.

5. After the installer opens, click the Next button.

6. Click the Next button.

7. Click the Next button.

8. On the User Account Control window, click the Yes button.

9. Once the installer completes its process, click the Close button.

10. Restart your computer.

11. After your computer restarts click on the Show hidden icons arrow in the bottom right corner of your screen.

12. In the hidden icons area, click on the GlobalProtect (globe) icon.

13. The GlobalProtect window will appear. In the portal field, enter: gvsu.gpcloudservice.com then click the Connect button.

14. Once GlobalProtect shows Connected, and you see the "You are on the internal corporate network" message, you have successfully connected to the VPN.

The setup process is now complete.

Mac

1. Click this link to download GlobalProtect.

2. After the application has finished downloading, click on the Downloads area to the left of the Trash.

3. Click on GlobalProtect-6.3.3-c650.pkg.

4. After the application installer opens, click the Continue button.

5. Click the Continue button.

6. Click the Install button.

7. Enter your password in the Password field, then click the Install Software button.

8. After the installation completes, click the Close button.

9. Click the Move to Trash button.

10. The installer window will now disappear. Click on the GlobalProtect (globe) icon in the top right corner of the screen.

11. Enter gvsu.gpcloudservice.com into the Enter IP address or domain field, then click the Connect button.

12. Once GlobalProtect shows Connected, and you see the "You are on the internal corporate network" message, you have successfully connected to the VPN.

The setup process is now complete.

Linux

Note: This installation process is performed in Ubuntu. Your installation may differ depending on the version of Linux you are using.

1. Click this link to download GlobalProtect.

2. Open the Files application.

3. Double-click on the Downloads folder.

4. Right-click on the PanGPLinux-6.2.1-c31.tgz file.

5. In the options menu, click Extract.

6. Double-click the newly extracted PanGPLinux-6.2.1-c31 folder.

7. Right-click on the gp_install.sh file.

8. In the options menu, click Run as a Program.

9. When the installation prompts for your password, enter your password, then press the Return key.

10. Once the installation process is complete, the terminal window will close. GlobalProtect will then appear when it is ready to be used.

11. Enter gvsu.gpcloudservice.com into the blank field, then press the Connect button.

12. Once GlobalProtect shows Connected, and you see the "You are on the internal corporate network" message, you have successfully connected to the VPN.

The setup process is now complete.

Sign-In Error Troubleshooting

You may receive the following error message when trying to sign into GlobalProtect. This error usually means your account has not been enrolled in Multi‑Factor Authentication (MFA).

To resolve this error, please follow these steps:

Go to https://my.gvsu.edu.
Sign in with your GVSU credentials.
Follow the prompts to start MFA enrollment (you’ll be guided to set up your second factor; we recommend Okta Verify).
When finished, return to the original app and try again.

For step‑by‑step enrollment guidance, please review the information in this knowledge document: Multi-Factor Authentication (MFA) for Students. After successfully enrolling in MFA, you should be able to access the VPN without the error. If the issue persists, fully sign out of the app and your browser, then sign back in at the app/website.

Details

Article ID: 24098

Created

Tue 2/4/25 10:16 AM

Modified

Tue 10/21/25 2:29 PM