Adobe Acrobat Pro Installation Instructions for Faculty & Staff

When to Use?

This article outlines the process for installing Adobe Acrobat Pro for faculty and staff who purchase a single app license through the IT Technology Supply Office.

This article is intended only for GVSU faculty and staff. Students can find information on Adobe Creative Cloud at https://www.gvsu.edu/provost/241.htm#AdobeCreative.

Procedure

Log into the Adobe Licensing Website:

1. Navigate to https://licensing.adobe.com
2. Log in with your Adobe account (this is your GVSU email address and an Adobe specific password that you create)
   1. If you have never logged in before or do not know your password, click “Forgot Password” and follow the instructions

Obtain your Serial Number:

1. Once logged in, hover your cursor over the “Licenses” tab
2. Click “Retrieve Serial Number”
3. Select the appropriate GVSU End User ID (usually there’s only one)
4. Click “Search”
   1. A list of available Adobe Acrobat versions will appear with options for Windows and Macintosh applications for each version
5. Find the version you want to install (version 20 is the latest and recommended) that corresponds to your computer’s operating system, copy the appropriate serial number, and paste it into a text file for easy retrieval during the next step of the installation process

Download your Software:

1. Hover your cursor over the “Licenses” tab
2. Click “Download Software”
3. Select the appropriate End User/Deploy To ID (usually there’s only one)
4. Click “View all”
5. Download the appropriate product for your operating system (Windows or Macintosh, version 17 or 20 – whichever serial number you copied in the previous step)
   1. If you have multiple software options for your operating system, download the one with a description ending with “ESD ALL ELA FLP”
6. Once downloaded, open the file to begin the installation and follow the prompts, entering the serial number when prompted

Troubleshooting:

If you see any of the following messages, follow steps 1 and 2 below: 

• Your license has expired.
• Your free 7-day trial is up.
• Your account is no longer active.

1. First, un-install ALL Adobe products from your computer
2. Reinstall Adobe Acrobat using the instructions you received from Adobe when you first purchased the license