Description
When a device or account connected to the GVSU campus network is compromised by a virus or malicious software, the network is at great risk of harm due to potential damage of university data or disclosure of sensitive information. To preserve the health of the network and the devices connected to it, the infected device must IMMEDIATELY be disconnected and removed or the account blocked from the campus network until Information Technology personnel verify it is no longer compromised. Despite the disruption this may cause to the individual user, the user is required to produce any infected device to Information Technology immediately upon request in order to prevent information disclosure, data file destruction, or exploitation of the compromised account.
Eligibility
This service is available to all Faculty, Staff and Students.
How to Access and Use
You can request this service by filling out the form when you click on the "Submit a Ticket" button on this page.
You can find more detailed information on how to use in the guides for this service on our knowledge base.