Applications & Software

Find info on GVSU supported software including Office 365, Zoom, Adobe, & SPSS

Services (36)

Activate Zoom AI Companion

Zoom AI Companion, your generative-AI digital assistant, delivers powerful, real-time capabilities to help improve productivity and work together more effectively.

IT Training Specialist Consultation Request

Request a consultation with the IT Training Specialist around topics that include Microsoft 365 applications-- including but not limited to--Bookings, Excel, Outlook, and Teams

Additional Banner Applications

Application that provides supplemental functionality beyond what Banner offers for faculty/staff use, including: advisee list, student by major list, class list, view midterm and final grades by student, and grade report.


Support tickets for Adobe Pro.


Request new or modify existing argos reports.


Request new Automic jobs, modify existing or request the run of an existing job.

Coursedog Updates

To request system updates only, please submit them here.

If you have any questions about Coursedog functionality you may either contact the Registrar's Office or submit a Coursedog help ticket within the Coursedog system.

DocuSign – ​​​​eSignature Solution

GVSU IT Services – Please submit a ticket if you need assistance with your DocuSign access, templates, signing groups, or logos.
DocuSign Support – If you have workflow questions or template issues, please contact DocuSign Support.


Request help with or installation of Event Management Service (EMS)

Enterprise Applications General Request

For technical requests of the Enterprise Applications Team


Report desktop, mobile or web client gmail issues, or new Fac/Staff account request.


Request help with the housing system.

Ivanti Secure Access VPN

Report an issue connecting to Ivanti Secure Access VPN.

Laker Dock

The Laker Dock is an experience hub for students, faculty, and staff. It is available as a website and as a mobile app.


Request help with Multi-Factor Authentication (MFA).

Microsoft Office Applications

Office 365, Microsoft 365, One Drive, Visio, Project Plan 3, or Microsoft Office Suite questions and issues.

Microsoft Teams

Request a new Team, report desktop or web client issues or ask general how-to questions.


Millennium access issues, or ask general how to questions.


Request new or modify current forms, workflows, access or requests.

Outlook/Exchange/Microsoft 365

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.


Request help with Panopto capture and editor.


Request add-on access, increase email limits, transfer surveys or trouble login issues.


REDCap is a research tool used for projects securely collecting HIPAA or PHI related data. You may request REDCap access, user addition/removal, or general support form this service.

RStudio Server

Accessed through a web browser, RStudio Server and integrated development environment the R programing language. R is a language and environment for statistical computing and graphics.


Installation requests/issues or report errors while using SAS or general how-to questions.

School of Computing Linux Labs

The School of Computing (CIS) has a unique set of physical and virtual computer labs with Linux operating systems installed to meet the needs of CIS students, and those enrolled in CIS courses.

Single Sign-On (SSO) Integration Requests

Request new Single Sign-On (SSO) application integration.

Software Acquisition Request

Procurement for Camtasia, MS Project, Visio or SnagIt

Software Installation

Request software installation on GVSU owned Windows or Macintosh computers.

Software Purchase Approval

Review guidelines for purchasing software with GVSU funds and request approval.


Request SPSS license codes, installation or report a problem with SPSS.

STRATUS (Remote Desktop Environment)

STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.


Report an issue involving TeamDynamix Data such as Assets, Locations, Services, Knowledge.  
Request training or consultation on design aspects of TeamDynamix for departmental Ticketing applications.

Virtual Lab Issues

Report a Virtual Lab issue.


IT and general Workday questions and issues will be addressed by the IT Workday Support Team.
Workday change requests will be evaluated by the Workday Governance Group and, if the change is accepted, will be prioritized and scheduled. Submitting a change request does not guarantee the change will be approved or will be made.

Zoom Meetings and Rooms

Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.