Application that provides supplemental functionality beyond what Banner offers for faculty/staff use, including: advisee list, student by major list, class list, view midterm and final grades by student, and grade report.
Subscription requests, access/licensing issues, installation issues or how-to questions.
Request new or modify existing argos reports.
Request new Automic jobs, modify existing or request the run of an existing job.
To request system updates only, please submit them here.
If you have any questions about Coursedog functionality you may either contact the Registrar's Office or submit a Coursedog help ticket within the Coursedog system.
GVSU IT Services – Please submit a ticket if you need assistance with your DocuSign access, templates, signing groups, or logos.
DocuSign Support – If you have workflow questions or template issues, please contact DocuSign Support.
Request help with or installation of Event Management Service (EMS)
For technical requests of the Enterprise Applications Team
Report desktop, mobile or web client gmail issues, or new Fac/Staff account request.
Request help with the housing system.
Report an issue connecting to Ivanti Secure Access VPN.
Office 365, Microsoft 365, One Drive, Visio, Project Plan 3, or Microsoft Office Suite questions and issues.
Request a new Team, report desktop or web client issues or ask general how-to questions.
Millennium access issues, or ask general how to questions.
Request new or modify current forms, workflows, access or requests.
Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.
Request help with Panopto capture and editor.
Request add-on access, increase email limits, transfer surveys or trouble login issues.
REDCap is a research tool used for projects securely collecting HIPAA or PHI related data. You may request REDCap access, user addition/removal, or general support form this service.
Accessed through a web browser, RStudio Server and integrated development environment the R programing language. R is a language and environment for statistical computing and graphics.
Installation requests/issues or report errors while using SAS or general how-to questions.
The School of Computing (CIS) has a unique set of physical and virtual computer labs with Linux operating systems installed to meet the needs of CIS students, and those enrolled in CIS courses.
Request new Single Sign-On (SSO) application integration.
Please submit a ticket if you have a system integration issue with Slate.
If you have any questions about Slate functionality or access, contact the Admissions Office.
Procurement for Camtasia, MS Project, Visio or SnagIt
Request software installation on GVSU owned Windows or Macintosh computers.
Review guidelines for purchasing software with GVSU funds and request approval.
Request SPSS license codes, installation or report a problem with SPSS.
STRATUS is a remote desktop environment used for classroom environments (predominantly in the Padnos College of Engineering and Computing) and for university research.
Report an issue involving TeamDynamix Data such as Assets, Locations, Services, Knowledge.
Request training or consultation on design aspects of TeamDynamix for departmental Ticketing applications.
Report a Virtual Lab issue.
IT and general Workday questions and issues will be addressed by the IT Workday Support Team.
Workday change requests will be evaluated by the Workday Governance Group and, if the change is accepted, will be prioritized and scheduled. Submitting a change request does not guarantee the change will be approved or will be made.
Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.