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When to Use?
A test status error indicates that LockDown Browser cannot retrieve the necessary settings from the Respondus server in order for a student to begin their exam.
Procedure
The above error typically occurs because of one of the following:
1. The course is either a copy of another course or the test has been migrated into the course from an older one. To resolve this issue instructors should:
- Navigate to the course in Blackboard.
- In the Details & Action menu select "Books & Tools".
- Click on Respondus Lockdown Browser Dashboard.
- Once the Dashboard opens, the Lockdown Browser settings will automatically update.
2. A test setting has changed which causes an error. To resolve this issue instructors should:
- Navigate to the course in Blackboard.
- In the Details & Action menu select "Books & Tools".
- Click on Respondus Lockdown Browser Dashboard.
- Once the Dashboard opens, click on the "Fix it" button to correct the error.
For additional information view Respondus Support page.