Managing Email on iPhone and iPad

If you're suddenly unable to access your mail on your iPhone or iPad, or things aren't working quite as expected, this guide can help you troubleshoot your issue by removing and re-adding your account on your device.

When to Use?

If you're suddenly unable to access your mail on your iPhone or iPad, or things aren't working quite as expected, you may want to try removing and re-adding your account to your mail app.

These steps will also be helpful if your mailbox has been moved from Microsoft Exchange to Microsoft 365 and your email account is not working correctly on your iPhone or iPad.

Removing and Re-adding GVSU Mail Accounts

If you are experiencing problems connecting to your GVSU Outlook email account on your iOS device, the quickest method to resolve any connectivity or syncing issues is to remove and re-add the account.

We have two step by step guides depending on what mail app you prefer to use:

• Microsoft Outlook app for iPhone and iPad
• Apple's Mail app on iPhone and iPad

Microsoft Outlook app for iPhone and iPad

1. Open Outlook
   
2. Tap your first initial in the upper left-hand corner (near Inbox)
   This may also appear as your initials
   
3. Tap the settings gear icon in the bottom left corner
   
4. Tap your mail account
   
5. Scroll down to the bottom of the settings menu and tap Delete Account
   
6. At the confirmation pop-up tap Delete
   
7. If you have no other accounts in your Outlook app, you'll be prompted to add an account.
   Enter your GVSU email address and tap Add Account
   
8. When prompted, enter your GVSU email password
   
9. The account is now added!

Apple's Mail app on iPhone and iPad

1. Tap Settings

   
   
2. Scroll down to Mail and tap Mail
   
3. Tap Accounts
   
4. Tap the name of your GVSU Exchange account
   
5. Tap Delete Account
   
6. Tap Delete from my iPhone to confirm
   
7. After the account deletes, you will be redirected to the Accounts page. Tap Add Account
   
8. Tap Microsoft Exchange
   
9. Enter your GVSU email address and a description for the account
   
10. You'll receive a pop-up asking you to Configure Manually or Sign In. Tap Sign In
    
11. You'll be redirected to an Office 365 login page. Enter your GVSU password and tap Sign In
    
12. The app will spend some time verifying settings
13. Next, you'll see a preference page, where you can select the items you'd like to sync (Mail, Contacts, Calendars, Reminders, and Notes)
    Select the items you'd like to sync and tap Save
    
14. The account is now added. Please return to your app to use email.