LastPass Troubleshooting

When to Use?

Q. What if I forget my Master Password?

A.  Grand Valley Admin can reset your Master Password for your Business account. Please set up account recovery options to recover your personal account. Open a ticket with  Client Portal Home ( to reset your enterprise master password.

Q. Why am I not able to see my team's shared folders?

A.  You won't be able to access your team’s shared folders and share passwords until you set up your Sharing Key. To do this, set up your GVSU extension as described in FAQ's. View How do I generate Sharing Keys for LastPass? for instructions.

Q. Can I access LastPass when I'm not online?

A.  Yes, once you configure your account for this. Any LastPass web browser extension, desktop app, or mobile app can be logged into without an Internet connection and will default to offline mode when no connection is present, if allowed to do so. Simply enable offline access for your account from within its Account Settings using the Multifactor Options tab. You can also set up your mobile app to handle an offline login. For step-by-step instructions, visit How do I permit access to my vault?

Q. How can I access Windows Desktop applications with LastPass? It doesn't seem to be working.

A.  The document Use the LastPass Desktop App for Windows describes the steps to access Windows Desktop applications with LastPass.

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