Popular Services

Request access to applications such as  Banner Admin, Office computer, Duo/VPN/Ivanti Secure Access VPN, Shared Drive Files, Gmail/Google Account, Microsoft Teams, Onbase, calendars, mailboxes, Zoom or other accesses needed.

Submit a technology acquisition quote request.

Self-Service Password Reset. Submit a ticket for issues logging into Banner, Blackboard, computers, Office 365, Onbase, Ultratime, Duo/VPN/Ivanti Secure Access VPN, Zoom, Duo, eis, SSO, Access Control, etc.

Register a gaming device to GVSU's network.

Request a course, organization or template be created in Blackboard.

Submit requests for accounts such as creating new, deleting, re-enabling, converting, container move, display name and username change.

Request SPSS license codes, installation or report a problem with SPSS.

Request access to your course site for another user or remove user access to your course site.

Report an issue involving Outlook/Exchange for desktop, web, mobile client, spam/junk mail. Also request new or modify distribution lists and request new email only accounts.

Access/licensing issues, installation issues or how-to questions.

A good service to clean up your computer to optimize performance.

Request help with Okta.

Request help with the housing system.

Report an issue connecting to Ivanti Secure Access VPN.

Ask a question about how to do specific tasks in Blackboard or it's many integrations and tools.

Get help with Raiser's Edge NXT system, giving or event forms, reports, data/lists/prospect requests, system errors, and OnBase issues.

Combine two or more sites into one parent site in Blackboard.

Request a new Team, report desktop or web client issues or ask general how-to questions.

IT and general Workday questions and issues will be addressed by the IT Workday Support Team.
Workday change requests will be evaluated by the Workday Governance Group and, if the change is accepted, will be prioritized and scheduled. Submitting a change request does not guarantee the change will be approved or will be made.

The IT department recycles your office equipment as well as any GVSU owned public use technology.

Office 365, Microsoft 365, One Drive, Visio, Project Plan 3, or Microsoft Office Suite questions and issues.

Small to large projects that will require IT involvement must be submitted for approval prior to project initiation. A project is different from an operational service request.

Request a work order for Zoom Phone or Telco services including display name changes, reset voice mailbox pin, or hardware repair.

Report errors or security issues with Zoom Meetings and Rooms or ask general how-to questions.

Request help with Panopto capture and editor.