Web Browser Unable to Connect/Load a Specific Website

When to Use?

When a website fails to load with a connection error similar to those displayed below while at the same time, the website loads on devices not connected to GVSU's network. Below are three examples from various browsers indicating a potential issue as a result of network traffic being blocked by a GVSU security appliance.

Chrome/Edge:

Chrome reporting connection issues

Firefox:

Firefox reporting connection issues

Safari:

Safari reporting connection issues

Procedure

GVSU employs a security appliance called Threater which blocks network traffic from known malicious sources. An attempt to access a website blocked by Threater will result in an error related to connection issues as shown in the images above. If you feel a classification error was made and/or there a legitimate reason to access a blocked website, please submit a service request to the IT Security Team in the Service Portal for review.

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Related Services / Offerings (2)

Request access to a potentially misclassified, blocked website.
• Self-Service Password Reset • Login Issue Non-Urgent • Network Account Authorization. • 1Password Access • Add User to Computer Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.